Detailed Course Outline

Getting Started with Access
  • Orientation to Microsoft Access
  • Create a Simple Access Database
  • Get Help and Configure Options in Microsoft Access
Working with Table Data
  • Modify Table Data
  • Sort and Filter Records
Querying a Database
  • Create Basic Queries
  • Sort and Filter Data in a Query
  • Perform Calculations in a query
Using Forms
  • Create Basic Access Forms
  • Work with Data on Access Forms
Generating Reports
  • Create a Report
  • Add Controls to a Report
  • Enhance the Appearance of a Report
  • Prepare a Report for Print
  • Organize Report Information
  • Format Reports

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Designing a Relational Database
  • Relational Database Design
  • Create a Table
  • Create Table Relationships
Joining Tables
  • Create Query Joins
  • Relate Data Within a Table
  • Work with Subdatasheets
  • Subdatasheets
  • Subdatasheet Detection
Using Data Validation
  • Use Field Validation
  • Use Form and Record Validation
Creating Advanced Queries
  • Create Parameter Queries
  • Summarize Data
  • Create Subqueries
  • Create Action Queries
  • Create Unmatched and Duplicate Queries
Organizing a Database for Efficiency
  • Data Normalization
  • Create a Junction Table
  • Improve Table Structure
Using Advanced Reporting Techniques
  • Include Control Formatting in a Report
  • Add a Calculated Field to a Report
  • Add a Subreport to an Existing Report

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Excel Level 3 - Introduction

Build upon the skills you have attained through Access 1 and 2 to use the most advanced features of the Access application. Learn the skills you need to manage your database, increase your productivity by automating common processes, and securely make the information in your database available to other applications and colleagues who lack your level of database knowledge.

Recommended Preparation: Access 1 & 2

Detailed Course Outline

Implementing Advanced Form Design
  • Add Controls to Forms
  • Enhance Navigation and Organization of Forms
  • Apply Conditional Formatting
Sharing Data Across Applications
  • Import Data into Access
  • Export Access Data
  • Link Tables to External Data Sources
  • Create a Mail Merge
Using Macros to Improve User Interface Design
  • Create a Macro
  • Restrict Records by Using a Condition
  • Validate Data by Using a Macro
  • Automate Data Entry by Using a Macro
Using VBA
  • Getting Started with VBA
  • Enhance Access by Using VBA
Using Advanced Database Management
  • Manage a Database
  • Determine Object Dependency
  • Document a Database
Distributing and Securing a Database
  • Splitting a Database for Multiple-User Access
  • Implement Security
  • Convert an Access Database to an ACCDE File
  • Package a Database with a Digital Signature
Managing Switchboards
  • Create a Database Switchboard
  • Modify a Database Switchboard
  • Set Start-up Options

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Excel Level 1 - Introduction

The ability to work with and analyze data is critical to the success of your organization. For decades, Microsoft Excel has been the go-to application for doing so. Begin adding it to your professional skill set with our foundational Excel course. You will learn to navigate the application confidently while creating and developing worksheets and workbooks that employ the most popular features Excel has to offer.

Detailed Course Outline

Getting Started with Excel
  • Navigate the Excel user interface
  • Use Excel Commands
  • Create and Save a Basic Workbook
  • Enter Cell Data
  • Use Excel Help
Performing Calculations
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
Modifying a Worksheet
  • Insert, Delete and Adjust Cells, Columns Rows
  • Search for and Replace Data
  • Use Proofing and Research Tools
Formatting a Worksheet
  • Apply Text Formats
  • Apply Number Formats
  • Align Cell Contents
  • Apply Styles and Themes
  • Apply Basic Conditional Formatting
  • Create and Use Templates
Managing Workbooks
  • Manage Worksheets
  • Manage Workbook and Worksheet Views
  • Manage Workbook Properties
Printing Workbooks
  • Preview and Print a Workbook
  • Set Up the Page Layout
  • Configure Headers and Footers

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Excel Level 2 - Introduction

Building upon knowledge gained from Excel 1, our intermediate-level Excel class teaches you to control data – a skill that is a significant benefit to your organization. You will learn to analyze massive amounts of data, extract actionable information from it, and present the information clearly using more advanced features than previously covered.

Recommended Preparation: Excel 1

Detailed Course Outline

Working with Functions
  • Work with Ranges
  • Use Specialized Functions
  • Work with Logical Functions
  • Work with Date and Time Functions
  • Work with Text Functions
Working with Lists
  • Sort Data
  • Filter Data
  • Query Data with Database Functions
  • Outline and Subtotal Data
Analyzing Data
  • Create and Modify Tables
  • Apply Intermediate Conditional Formatting
  • Apply Advanced Conditional Formatting
Visualizing Data with Charts
  • Create Charts
  • Modify and Format Charts
  • Use Advanced Chart Features
Using PivotTables and PivotCharts
  • Create a PivotTable
  • Analyze PivotTable Data
  • Present Data with PivotCharts
  • Filter Data by Using Timelines and Slicers

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Working with Multiple Worksheets and Workbooks
  • Use Links and External References
  • Use 3-D References
  • Consolidate Data
Using Lookup Functions and Formula Auditing
  • Use Lookup Functions
  • Trace Cells
  • Watch and Evaluate Formulas
Sharing and Protecting Workbooks
  • Collaborate on a Workbook
  • Protect Worksheets and Workbooks
Automatic Workbook Functionality
  • Apply Data Validation
  • Search for Invalid Data and Formulas with Errors
  • Work with Macros
Creating Sparklines and Mapping Data
  • Create Sparklines
  • Map Data
Forecasting Data
  • Determine Potential Outcomes Using Data Tables
  • Determine Potential Outcomes Using Scenarios
  • Using the Goal Seek Feature
  • Forecasting Data Trends

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Preparing Data and Creating PivotTables
  • Prepare Data
  • Create a PivotTable from a Local Data Source
  • Create a PivotTable from Multiple Data Sources
  • Create a PivotTable from an External Data Source
Analyzing Data by Using PivotTables
  • Summarize PivotTable Data
  • Organize PivotTable Data
  • Filter PivotTable Data
  • Format a PivotTable
  • Refresh and Change PivotTable Data
Working with PivotCharts
  • Create a PivotChart
  • Manipulate PivotChart Data
  • Format a PivotChart

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with OneNote
  • Navigate the OneNote Environment
  • Use Templates
  • Customize the OneNote User Interface
Adding and Formatting Notebook Content
  • Apply Formatting to OneNote Content
  • Insert Images and Audio into a Notebook
  • Add Quick Notes and Links
  • Use Drawing Tools
Embedding and Attaching Files
  • Embed Excel Spreadsheets
  • Attach Other File Types
Organizing and Searching Notebooks
  • Use Tags
  • Organize and Search Notebooks
Finalizing a Notebook
  • Proof and Print a Notebook
  • Configure Password Protection and Notebook Properties
Managing Notebook Files
  • Export Content from OneNote Notebooks
  • Back UP and Restore Notebook Content
Sending and Sharing OneNote Content
  • Send OneNote Content in Other Formats
  • Share OneNote content by using OneDrive

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with Outlook
  • Navigate the Outlook Interface
  • Work with messages
  • Access Outlook Help
Formatting Messages
  • Add Message Recipients
  • Check Spelling and Grammar
  • Format Message Content
Working with Attachments and Illustrations
  • Attach Files and Items
  • Add Illustrations to Messages
  • Manage Automatic Message Content
Customizing Message Options
  • Customize Reading Options
  • Track Messages
  • Recall and Resent Messages
Organizing Messages
  • Mark Messages
  • Organize Messages Using Folders
Managing Your Contacts
  • Create and Edit Contacts
  • View and Print Contacts
Working with the Calendar
  • View the Calendar
  • Create Appointments
  • Schedule Meetings
  • Print the Calendar
Working with Tasks and Notes
  • Create Tasks
  • Create Notes

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Modifying Messages and Setting Global Options
  • Insert Advanced Characters and Objects
  • Modify Message Settings and Options
  • Configure Global Outlook Options
  • Customize the Outlook Interface
Organizing Searching and Managing Messages
  • Group and Sort Messages
  • Filter and Manage Messages
  • Search Outlook Items
Managing Your Mailbox
  • Use the Junk E-Mail Filter to Manage Messages
  • Manage Your Mailbox
Automating Message Management
  • Use Automatic Replies
  • Use the Rules Wizard to Organize Messages
  • Create and Use Quick Steps
Working with Calendar Settings
  • Set Advanced Calendar Options
  • Create and Manage Additional Calendars
  • Manage Meeting Responses
Managing Contacts
  • Import and Export Contacts
  • Use Electronic Business Cards
  • Forward Contacts
Managing Activities by Using Tasks
  • Assign and Manage Tasks
Sharing Workspaces with Others
  • Delegate Access to Outlook Folders
  • Share Your Calendar
  • Share Your Contacts
Managing Outlook Data Files
  • Use Archiving to Manage Mailbox Size
  • Back Up Outlook Options
  • Change Data File Settings

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PowerPoint Level 1 - Introduction

Effective visual aids are a vital component of a successful presentation. Our PowerPoint 1 course introduces you to the application and the features that have made it the mainstay for creating engaging visuals for decades. Learn the skills you need to craft impressive slides to accompany the information you need to deliver.

For a complete list of course objectives, click see the detailed outline below.

Detailed Course Outline

Getting Started with PowerPoint
  • Navigate the PowerPoint Environment
  • View and Navigate a Presentation
  • Create and Save a PowerPoint Presentation
  • Use PowerPoint Help
Developing a PowerPoint Presentation
  • Select a Presentation Type
  • Edit Text
  • Build a Presentation
Performing Advanced Text Editing Operations
  • Format Characters
  • Format Paragraphs
  • Format Text Boxes
Adding Graphical Elements to Your Presentation
  • Insert Images
  • Insert Shapes
Modifying Objects in Your Presentation
  • Edit Objects
  • Format Objects
  • Group Objects
  • Arrange Objects
  • Animate Objects
Adding Tables to Your Presentation
  • Create a Table
  • Format a Table
  • Insert a Table from Other Microsoft Office Applications
Adding Charts to Your Presentation
  • Create a Chart
  • Format a Chart
  • Insert a Chart from Microsoft Excel
Preparing to Deliver Your Presentation
  • Review your Presentation
  • Apply Transitions
  • Print Your Presentation
  • Deliver Your Presentation

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Modifying the PowerPoint Environment
  • Customize the User Interface
  • Set PowerPoint Options
Customizing Design Templates
  • Modify Slide Masters and Slide Layouts
  • Add Headers and Footers
  • Modify the Notes Master and the Handout Master
Adding SmartArt and Math Equations to a Presentation
  • Create SmartArt
  • Modify SmartArt
  • Write Math Equations
Working with Media and Animations
  • Add Audio to a Presentation
  • Add Video to a Presentation
  • Customize Animations and Transitions
Collaborating on a Presentation
  • Review a Presentation
  • Store and Share Presentations on the Web
Customizing a Slide Show
  • Annotate a Presentation
  • Set Up a Slide Show
  • Create a Custom Slide Show
  • Add Hyperlinks and Action Buttons
  • Record a Presentation
Securing and Distributing a Presentation
  • Secure a Presentation
  • Broadcast a Slide Show
  • Create a Video or a CD

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with Project
  • Identify Project Management Concepts
  • Navigate the Microsoft Project Environment
Defining a Project
  • Create a New Project Plan
  • Sort and Filter Records
Creating and Organizing Tasks
  • Add Tasks to a Project Plan
  • Import Tasks From Other Programs
  • Create a Work Breakdown Structure
  • Define Task Relationships
  • Schedule Tasks
Managing Project Plan Resources
  • Add Resources to a Project Plan
  • Create a Resource Calendar
  • Enter Costs for Resources
  • Assign Resources to a Task
  • Resolve Resource Conflicts
Finalizing a Project Plan
  • Optimize a Project Plan
  • Set a Baseline
  • Share a Project Plan

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Executing a Project
  • Enter Task Progress
  • Update Task Progress with SharePoint
  • Update Work
  • Update Costs
Monitoring Project Progress
  • View Project Progress
  • Create Custom Views
  • Add Custom Fields
  • Create a Network Diagram
  • Analyze a Project Plan
Controlling a Project Plan
  • Edit the Task List
  • Reschedule Tasks
  • Update a Baseline
Reporting on Progress
  • Format and Share a Chart View
  • View Existing Reports
  • Create Custom Reports
  • Create a Visual Report
Customizing the Application
  • Change Project Options
  • Create a Project Plan Template
  • Share Resources
  • Link Project Plans

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with Microsoft Publisher
  • Navigate the Interface
  • Customize the Publisher Interface
  • Create a Publication
Adding Content to a Publication
  • Add Text to a Publication
  • Add Pages and Picture Placeholders to a Publication
  • Control the Display of Content in Text Boxes
  • Apply Building Blocks to a Publication
  • Working with Text Boxes
Formatting Text and Paragraphs in a Publication
  • Format Text
  • Format Paragraphs
  • Apply Schemes
Managing Text in a Publication
  • Edit Text in a Publication
  • Work with Tables
  • Insert Symbols and Special Characters
Working with Graphics in a Publication
  • Insert Graphics in a Publication
  • Customize the Appearance of Pictures
Preparing a Publication for Sharing and Printing
  • Check the Design of a Publication
  • Save a Publication in Different Formats
  • Print a Publication
  • Share a Publication

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Visio 1 - Introduction

Whether designing, planning, or documenting, creating visual representations of ideas allows a team to collaborate and communicate in a way that would otherwise not be possible. Microsoft Visio has the tools to bring ideas to life. Our Visio 1 course will introduce you to the application so that you can begin to create visuals that convey what is in your mind and also look great.

Detailed Course Outline

Getting Started with Visio
  • Perform Basic Tasks in the Visio Environment
  • Use Backstage Commands
  • Save a File
Working with Workflow Diagram Tools
  • Use Drawing Components
  • Modify a Drawing
  • Insert Callouts and Groups
Building Organization Charts
  • Create an Organization Chart Manually
  • Create Organization Charts by Using Starter Diagrams and the Organization Chart Wizard
  • Modify an Organization Chart
Designing a Floor Plan
  • Make a Basic Floor Plan
  • Model a Room Layout
Building a Cross-Functional Flowchart
  • Create a Cross-Functional Flowchart
  • Format a Cross-Functional Flowchart
Designing a Network Diagram
  • Create network Diagrams
  • Use Shape Data
  • Use Layers
Styling a Diagram
  • Modify Shape and Connector Styles
  • Apply Themes and Variants
  • Use Containers

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Designing Advanced Plans and Diagrams
  • Build Advanced Plans
  • Build Advanced Diagrams
Enhancing the Look of Drawings
  • Use 3-D Shapes
  • Work with Shape Styles
  • Define Shape Styles
  • Apply Backgrounds, Borders and Titles
Working with Custom Shapes, Stencils and Templates
  • Create Simple Custom Shapes
  • Create Custom Stencils
  • Create Custom Templates
Connecting Drawings to External Data
  • Make an Organization Chart from an Excel Spreadsheet
  • Generate a Pivot Diagram from an Excel Spreadsheet
  • Create a Gantt Chart from a Project File
  • Create a Timeline from a Project File
  • Connect a Map to an Access Database
Leveraging Development Tools
  • Create Macros
  • Modify ShapeSheets
  • Build Advanced Shapes
Sharing Drawings
  • Save and Share Drawings with OneDrive
  • Review Drawings
  • Insert Drawings into Other Office Files
  • Export Drawings
  • Print Drawings

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Word Level 1 - Introduction

A well-formatted document is easy to read and contains clear communication. Knowing how something should look is one thing, making it so is another matter. Our Word 1 course will introduce you to the Word application to work with your documents more confidently. Create and edit with the right tools to transform a page of text into a professionally formatted document.

Detailed Course Outline

Getting Started with Word
  • Navigate in Microsoft Word
  • Create and Save Word Documents
  • Manage Your Workspace
  • Edit Documents
  • Preview and Print Documents
  • Customize the Word Environment
Formatting Text and Paragraphs
  • Apply Character Formatting
  • Control Paragraph Layout
  • Align Text Using Tabs
  • Display Text in Bulleted or Numbered Lists
  • Apply Borders and Shading
Working More Efficiently
  • Make Repetitive Edits
  • Apply Repetitive Formatting
  • Use Styles to Streamline Repetitive Formatting Tasks
Managing Lists
  • Sort a List
  • Format a List
Adding Tables
  • Insert a Table
  • Modify a Table
  • Format a Table
  • Convert Text to a Table
Inserting Graphic Objects
  • Insert Symbols and Special Characters
  • Add Images to a Document
Controlling Page Appearance
  • Apply a Page Border and Color
  • Add Headers and Footers
  • Control Page Layout
  • Add a Watermark
Preparing to Publish a Document
  • Check Spelling, Grammar, and Readability
  • Use Research Tools
  • Check Accessibility
  • Save a Document to Other Formats

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Organizing Content Using Tables and Charts
  • Sort Table Data
  • Control Cell Layout
  • Perform Calculations in a Table
  • Create a Chart
  • Add an Excel Table to a Word Document
Customizing Formats Using Styles and Themes
  • Create and Modify Text Styles
  • Create Custom List or Table Styles
  • Apply Document Themes
Inserting Content Using Quick Parts
  • Insert Building Blocks
  • Create and Modify Building Blocks
  • Insert Fields Using Quick Parts
Using Templates to Automate Document Formatting
  • Create a Document Using a Template
  • Create and Modify a Template
  • Manage Templates with the Template Organizer
Controlling the Flow of a Document
  • Control Paragraph Flow
  • Insert Section Breaks
  • Insert Columns
  • Link Text Boxes to Control Text Flow
Simplifying and Managing Long Documents
  • Insert Blank and Cover Pages
  • Insert an Index
  • Insert a Table of Contents
  • Insert an Ancillary Table
  • Manage Outlines
  • Create a Master Document
Using Mail Merge to Create Letters, Envelopes, and Labels
  • The Mail Merge Feature
  • Merge Envelopes and Labels

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Word Level 3 - Introduction

Become an advanced Word user with our Word 3 course. Building on the skills from Word 1 and 2, polish the appearance of your document and make it easier for your audience to read and navigate. Go beyond the provided options with custom elements of your own. Employ features that increase productivity and allow for collaboration while ensuring your work stays secure.

Recommended Preparation: Word 1 & 2

Detailed Course Outline

Manipulating Images
  • Integrate Pictures and Text
  • Adjust Image Appearance
  • Insert Other Media Elements
Using Custom Graphic Elements
  • Create Text Boxes and Pull Quotes
  • Add Word Art and Other Text Effects
  • Draw Shapes
  • Create Complex Illustrations with SmartArt
Collaborating on Documents
  • Prepare a Document for Collaboration
  • Mark Up a Document
  • Review Markups
  • Merge Changes from Other Documents
Adding Document References and Links
  • Add Captions
  • Add Cross-References
  • Add Bookmarks
  • Add Hyperlinks
  • Insert Footnotes and Endnotes
  • Add Citations and Bibliography
Securing a Document
  • Suppress Information
  • Set Formatting and Editing Restrictions
  • Restrict Document Access
  • Add a Digital Signature to a Document
Using Forms to Manage Content
  • Create Forms
  • Modify Forms
Automating Repetitive Tasks with Macros
  • Automate Tasks by Using Macros
  • Create a Macro

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with Google Sheets
  • Navigate the Google Sheets User Interface
  • Use Google Sheets Commands
  • Create, Save and Download a Basic Spreadsheet
  • Spreadsheet Settings
  • Enter Cell Data
  • Use Google Sheets’ Help
Performing Calculations
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
Modifying a Spreadsheet
  • Insert, Delete, and Adjust Cells, Columns and Rows
  • Search for and Replace Data
  • Use Proofing Tools
Formatting a Worksheet
  • Apply Text Formats
  • Apply Number Formats
  • Align Cell Contents
  • Apply Styles
  • Adding Borders and Colors
  • Apply Basic Conditional Formatting
  • Create and Use Templates
Printing Spreadsheets
  • Preview and Print a Spreadsheet
  • Set Up the Page Layout
Managing Workbooks
  • Manage Sheets
  • Manage Workbook and Sheet Views
  • Manage Workbook Properties

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Excel Level 2 - Introduction

Building upon knowledge gained from Sheets 1, our intermediate-level Sheets class teaches you to control data – a skill that is a significant benefit to your organization. You will learn to analyze massive amounts of data, extract actionable information from it, and present the information clearly using more advanced features than previously covered.

Recommended Preparation: Sheets 1

Detailed Course Outline

Working with Functions
  • Working with Ranges
  • Use Specialized Functions
  • Work with Logical Functions
  • Work with Date & Time Functions
  • Work with Text Functions
Working with Lists
  • Sort Data
  • Filter Data
  • Query Data with Database Functions
  • Subtotal Data
Analyzing Data
  • Create and Modify Tables
  • Apply Intermediate Conditional Formatting
  • Apply Advanced Conditional Formatting
Visualizing Data with Charts
  • Create Charts
  • Modify and Format Charts
  • Use Advance (sic) Chart Features
Using Pivot Tables and Pivot Charts
  • Create a Pivot Table
  • Analyze Pivot Table Data
  • Present Data with Pivot Tables

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Google Drive
  • Navigate the Drive Interface
  • Organize Files in Drive
Gmail
  • Navigate the Gmail Interface
  • Text Formatting
  • Create Email Signatures
  • Inbox Types
  • Track messages with Read Receipts
  • Undo send
  • Create Message Templates
  • Vacation Responder
  • Mark Messages
  • Organize Messages using Labels
  • Create Message Filters
  • Manage Unwanted Messages
  • Search for Messages
Contacts
  • Create and Edit Contacts
  • Print Contact Lists
Google Tasks
  • Create To-do lists with Google Tasks
Google Keep
  • Create Notes with Google Keep
  • Manage Notes in Google Keep
Google Calendar
  • Getting Started with Google Calendar
  • Create Events
  • Manage Multiple Calendars
Chat and Spaces
  • Send instant Messages with Google Chat
  • Collaboration with Google Chat
  • Manage Conversations
  • Getting Started with Google Spaces
  • Communicate in Google Spaces
  • Collaborate in Google Spaces
  • Manage Google Spaces
Google Meet
  • Get Started with Google Meet
  • Options in Google Meet
  • Presentation Tools with Google Meet
  • Manage Meetings in Google Meet
Google Forms
  • Create a Survey
  • Sending a Survey
  • View Survey Responses

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Google Slides
  • Getting Started
  • Developing a Presentation
  • Text Editing
  • Graphical Elements
  • Modifying Objects
  • Tables and Charts
  • Audio and Visual Elements
  • Collaborative Development
  • Presenter Tools
Google Drive
  • Navigate the Drive Interface
  • Organize Files in Drive
  • View Files in Drive
  • Upload Files to Drive
Google Forms
  • Create a survey with Google Forms
Jamboard
  • Getting Started
  • Collaborating with Jamboard
Google Meet
  • Meeting Controls
  • Presenter Tools

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Google Project

Google Workspace provides a family of tools that allow for the collaboration of plans, files, schedules, and other components required to manage projects. In this Task Targeted Training, students focus on the end-to-end applications, steps, and tasks to efficciently prepare project assests, assign and track tasks, organize project plans and create and report on final project details.

Participants should have a basic understanding of Google Sheets, Slides and Gmail. This is a business solution for people who have a skill set and business understanding of project management concepts.

Detailed Course Outline

Set up your project
  • Create an email group
  • Create a team chat space
  • Create a team or project calendar
  • Set up regular check-in meetings
  • Create a team website
Store Project Files
  • Create a project folder
  • Find and move existing project files
  • Create a template for meeting notes
  • Attach project files to meetings
Create a project plan
  • Create a project plan and add tasks
  • Add task descriptions
  • Add list options
  • Add progress trackers
  • Get notifications
Share project files
  • Share the project folder
  • Share project files for review
Manage a project
  • Get status updates on tasks
  • Change project timelines
  • Notify team members of changes
  • Finalize share files
  • Create an end-of-project report

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Google Docs
  • Getting Started
  • Formatting Text and Paragraphs
  • Working more Efficiently
  • Working with Tables
  • Working with Objects
  • Page Setup
  • Preparing to Publish
  • Collaborating with Google Docs
Google Drive
  • Navigate the Drive Interface
  • Organize Files in Drive
  • View Files in Drive
  • Upload Files to Drive
Sites
  • Create a site
  • Update and format a site
  • Collaborate on Sites
  • Publish a site
Blogger
  • Create a blog
  • Create Pages
  • Create Posts
  • Comments

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

COLLABORATION & TEAMWORK

Detailed Course Outline

Module 1:Lead Collaborative Teams
Understand Collaboration
  • Collaboration, Definition & Statistics
  • Should We Collaborate?
How to Put Together a High-Performing Team
  • 4 Steps to Putting Together the Team
  • Defining Goals & Outcomes
  • Determining Roles & Responsibilities
  • RAPID
  • Removing Obstacles
Module 2: Communicate Effectively for Collaboration
Collaborative Communication
  • Statistics
  • Decision-Making Cycle to Get Buy-In
  • Selling Idea in 4 steps
  • Active Listening
  • Paraphrasing
Communicating Without Defensiveness
  • Roots of Defensiveness
  • Disagreeing Constructively
Leading Good Meetings
  • Attributes of Good Meetings
Outcomes
  • Understand the virtue of collaborative teams & know when and how to collaborate
  • Assemble and lead a high-functioning team for a more positive dynamic & better business result
  • Communicate effectively to encourage collaboration, buy-in and trust
  • Navigate defensiveness and express disagreements skillfully and constructively

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Make Relationship Building Part of Your Job Description
Effective Work Relationships
  • Behaviors that build and damage relationships
  • Work Relationship Assessment
Communications, Perceptions and Relationship-Building
  • The Body Language of Listening
  • Mirroring to Build Rapport
  • Paraphrasing to Confirm Understanding
  • Questioning Techniques to Find Out More
Module 2: Solve Conflict Though Communication
Relational Communication & Listening
  • Identify Dominant Communication style
  • Sharpen verbal and non-verbal behaviors & skills
  • Feedback and Questioning for better understanding
  • Interpersonal Needs Assessment
Address Change and Conflict
  • Assess personal Conflict Resolution Style
  • Interpretation and Application
  • Assertive Communication Script
  • Conflict Resolution Plan
Outcomes
  • Consciously adopt positive relationship-building behaviors and avoid destructive ones
  • Understand the role of personal bias, assumptions, and world views, and mitigate their effect on relationship-building
  • Use advanced relational communication skills to better uncover and understand others’ needs
  • Address conflict assertively and professionally to keep the relationship intact

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Conflict Management: Secrets of a Conflict Manager is for anyone who wants to get better at managing and navigating conflict. Conflict is stressful and difficult to control, especially when emotions are high. In this workshop, you’ll learn the secrets that professional conflict managers use to de-escalate, get to the heart of the issue, communicate understanding, and solve issues.

Detailed Course Outline

Module 1: Understanding and Working with Conflict
Understanding Conflict Management
  • What Is Conflict Management?
  • The Cost of Conflict
  • Perceived Threat: Types of Workplace Threats
  • 4 Standard Conflict Management Styles, and Why They Don’t Work
  • The Interest-Based Relational Approach
  • Language that Encourages Conflict
  • Cultural Differences in Conflict
Beginning the Conflict Management Process
  • Setting Ground Rules
  • Gather Information
  • Questions to Find Out More
  • “Pocket Question” for When You’re Out of Questions
Module 2: Turning Conflict into Successful Resolutions
Confirming Your Understanding
  • The Paraphrasing Sandwich
  • Tool: Offering Your Opinion
Reaching a Solution
  • Elements of a Solution
  • Getting Agreement on the Conflict
  • Brainstorm Possible Solutions
  • The 3 elements of a successful resolution
  • Negotiate a Resolution
Outcomes
  • A clear understanding of what really causes conflict
  • A process for digging into conflict to get at root causes
  • A process that results in strong win-win resolutions
  • Ways to confirm your understanding of the conflict

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Communication

Detailed Course Outline

Communicate with Intention
  • The Science Behind Why Communication is Complicated
  • Cultural Differences in Communication
  • Communicate Clearly to a Wide Audience
  • Real World Intentional Listening
  • The Body Language of Listening
  • Mirroring to Build Rapport
  • Paraphrasing to Confirm Understanding
  • Questioning Techniques to Find Out More
Communicate Assertively and Honorably
  • The Truth About Assertive Communication
  • How to Make it Easier to Be Assertive
  • Framing Statements for Easier Acceptance
  • Avoiding Language that Makes it Harder to Listen
  • Owning Your Mistakes
  • Appreciation vs. Recognition
  • How to Appreciate Others in a Way that Hits Home

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Explore Principles of Communication
  • Barriers to Effective Communication
  • Ten Ways to Have a Better Conversation
  • Communication Style Assessment
  • Relationship-Focused Styles
  • Task-Focused Styles
  • Application Tips for Communication Styles
  • Choose the Best Tools and Channels
  • Possible Communication Channels
Influence Peers, Managers, Subordinates, Staeholders, and Customers
  • Listening Effectiveness
  • Non-Verbal Communication
  • Communicate Without Defensiveness
  • Confront Conflicts
  • Increase Your Impact with Email
Building the List of Tasks
  • Create Different Types of Work Breakdowns
  • Correctly Estimating Time
Deliver Your Ideas More Powerfully
  • Message Organization
  • Presentation
  • Difficult Audiences

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Action Writing
  • Avoid Embarassment: Error Proof your Writing
  • Special Email Considerations
  • Break Writer's Block with Mind Maps
Write to Persuade and Influence
  • Communicate Feeling Through Writing
  • Discover and Communicate the Point
  • Write Fast & Sound Professional
  • Analyze Audience and Context
  • Six Steps to Persuasive Writing

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Make an Impact with PowerPoint
  • PowerPoint Resources
  • Slide Management Techniques
  • Slide Design
  • Thinking Outside the Screen
OPEN UP: Six Traits of Exceptional Presenters
Who is an Exceptional Presenter?
Keeping Audience Attention
Organization
  • Three-Step Prep
  • Building Presentation Structure
  • Planning for Obstacles & Tough Questions
  • Conducting Q&A Sessions
  • Impromptu Speaking: STARR Method
Passion
  • How to Bring Passion into Presentations
  • Uncovering Your Passion
Understand the Audience
  • Audience Analysis Tool
Engaging
  • Tricks of the Trade
  • Gestures & Posture
  • Eye Contact
  • Dynamics of Voice & Vocal Projection
Natural
  • Transitions
  • Pull and Push Transition Methods
  • Common Transition Mistakes
Live Practice
  • In-class Preparation for Final Speech
  • Feedback Questions
  • Prepare in 5 Simple Steps

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Causes of Conflict
  • Values Conflict
  • Responsive vs Resistant Way
  • Separating Person from Behavior
Conflict Analysis
  • Questions to Analyze Conflict
  • Diagnose Conflict
  • Resolution Checklist
Prepare to Respond to Conflict
  • Turn Debate into Dialogue
  • Listen, Inquire, Paraphrase, Recommend
  • Conflict Resolution Plan
Ten Types of Difficult People
  • Types & Descriptions
Diagnosing Difficult Behavior
  • Self-assessment
  • Identify Assertiveness & Motivational Objectives
  • Dealing with Each Type
  • Scenarios

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Do you have people in your workplace who cause problems for everyone else? Do they create additional work for others? Conflict at work is a painful reality and a key explanation for decreased productivity and increased frustration. One point is clear: Conflict does not magically go away, and it only gets worse when ignored. In this course, you'll develop conflict resolution strategies to prevent explosive situations and learn to communicate in a way that facilitates cooperation and problem-solving without creating resistance.

Detailed Course Outline

Develop Conflict Awareness
  • Disagreement vs. Conflict
  • Causes of Conflict
  • Styles, Perceptions, Goals, Roles, Values
  • Separate Person from Behavior
  • Role of Emotional Intelligence
Manage Conflict Productively
  • Five Conflict Management Styles
  • Approach with Confidence and Objectivity
  • Conflict Script
  • Assertive Script
  • Action Plans
Prepare to Respond to Conflict
  • Advanced Listening Skills
  • Feeding Back: 4 levels
  • Flow of Communication
  • Distinguish Between Content and Feeling
  • Avoid/Attack Spectrum
Maximize Trust, Minimize Conflict
  • Nine Commandments of Fighting Fair
  • Role Plays

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Every person in an organization initiates difficult conversations from time to time, whether about policies, performance, expectations, or boundaries. Preserving good relationships in the midst of those conversations can be difficult without specific tools to help you navigate the complexities. This course equips you with those tools and enables you to keep positive, helpful relationship with your colleagues, even when a difficult circumstance arises.

Detailed Course Outline

Outcomes
  • Use empathy and curiosity to build relationships
  • Actively listen to gain trust and understand deeper needs
  • Pivot toward shared-interest solutions

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Customer Experience

PM 101

Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer. Working through those situations requires solid skills in meeting your client where they are and bringing them into alignment with how you can reasonably serve their needs and still deliver a high-quality experience. The skills in this course can help you proactively uncover your client’s deeper needs and work toward favorable solutions for you both.

Detailed Course Outline

Outcomes:
  • Use curiosity and attunement to identify with the client
  • Validate their situation and recommend solutions based on your experience
  • Make your ask again with structured persuasion

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

With so much competition in today’s global economy, providing exceptional customer service is no longer an option: it’s a necessity. When you treat your customers exceptionally well, your customers will become an influential marketing tool for your business. Our customer service workshop will provide you with the skills you need to handle a variety of situations and increase your productivity, efficiency, and effectiveness.

Detailed Course Outline

Module 1: Cultivate Engaged Customer Relationships
What Customers Wants & Why They Leave
  • Value & WOW the Customer
  • Why They Leave
  • Positive Memorable Guest Experience Model
Customer Assessment
  • Needs vs. Wants
  • Customer Engagement
Effective Listening & Questioning
  • Listening & the Appearance of Listening
  • Questioning
  • 4 Kinds of Questions
Module 2: Support Challenging Customers in Person and on the Phone
Deal with Challenging Customers
  • Turn Challenge into Cooperation
  • Competitive vs. Collaborative Language
  • Feel, Felt, Found: Overcoming Objections
  • ASAP Script for Challenging Customers
Customer Service on the Phone
  • Differences: Phone vs. In-person
  • Telephone Voice
  • Greetings & Personalized Service
  • Remembering Names
  • Closing
  • Ten Commandments of Service
Outcomes:
  • Understand customer needs and wants to deliver value and secure their engagement
  • Use skillful communication strategies to challenge into cooperative customers
  • Use scripts and tools to overcome objections and difficulty
  • Deliver the exceptional service on the phone as in person

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Decision Making & Problem Solving

Detailed Course Outline

Develop a Data Mindset
  • Definition of Data
  • Three Types of Business Deciders
  • Drive Decisions with a Clearly Defined Problem
  • Methods of Gathering Data
Convincing with Data
  • Telling Stories with Data
  • Drive Decisions — a Data-Driven Story
  • Confirmation Bias: When Data Doesn’t Work
  • Overcoming Confirmation Bias

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

The Mindset and Tools of Critical Thinking
  • How critical thinking helps your thinking get better
  • How to quickly check your thinking in real-world situations
  • How to develop a mindset so you’ll think critically when it matters
  • How emotions block thinking and what you can do about it
Outcomes
  • The ability to quickly question your thinking when it matters
  • The ability to get intelligent thought going, even when emotions are high
Problem Solving – Make Thoughtful Decisions
  • Understanding how we build our worldview and how to check it for biases
  • Cognitive biases. How your brain fools you into believing something that isn’t true
  • Critical thinking methodology for problem solving
  • Fighting the “First Solution” bias
Outcomes
  • Understanding of how we jump to conclusions and what to do about it
  • The ability to make fast, clear, and thoughtful decisions
Course Outcomes
  • Develop attributes and use inquiry to activate personal critical thinking
  • Expose our thinking process and improve its quality to lead to better decisions
  • Learn different proven models to analyze ideas methodically from multiple perspectives
  • Spark creative thinking and idea generation

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Course Outline
  • Why we become less creative as we get older
  • Real-World practices we can put in place to bring creativity back
  • A step-by-step method to solve problems creatively
  • How to rationally evaluate creative ideas
Course Outcomes
  • Better and more innovative decisions
  • The ability to solve problems that felt like “stumpers”
  • More fun and job satisfaction

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Distributed Workforce

PM 101

From 2020-2021, companies around the world moved work from central spaces into all variations of remote situations. Employees and leadership teams adapted as best they could, and work continued among a wide array of personal and professional circumstances. As the world now moves into a new era where hybrid teams are the next normal, there is a need to reflect and put best practices in place. This workshop explores how people leaders can prepare to lead their teams effectively as hybrid arrangements become the working standard.

Detailed Course Outline

Course Outline
  • Assess how and why you see things vs. how others see them
  • Review the types of bias involved in perspective, especially about proximity
  • Learn steps for working with cognitive traps
  • Create new norms with your hybrid team
  • Build consensus to get buy-in on norms
  • Set boundaries using new team norms as guardrails
Outcomes
  • Proof your writing and grammar to avoid any embarrassing negative judgments
  • Structure and outline ideas intelligently and professionally
  • Avoid pitfalls of email & use it purposefully to generate the desired action from readers
  • Learn and practice a writing style conducive to persuade and influence a business audience

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 101

Managing up creates a healthy, productive relationship with your manager and moves your development forward. Relationships can be particularly challenging in the hybrid workplace where your interactions with managers may be more limited. Intentionally managing up using key practices makes both your job and your manager’s job easier and more collaborative, whenever and wherever you may be working.

Detailed Course Outline

Outcomes
  • Understanding what managing up is and how it works
  • Communicating with your manager using best practices
  • Collaborative problem solving for accountability and consensus
  • Developing plans to document and share continuous feedback

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outcomes
  • Understand how technology affects emotional awareness
  • Build and manage relationships in hybrid situations
  • Be aware of common pitfalls in tech communication spaces

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Communicate Across Cultures and Distance
  • Choose the Best Communication Medium
  • Communication Challenges & Solutions on Remote Teams
  • Overcome Cultural Differences When Communicating Across Your Network
  • Handle Conflict with Diplomacy and Tact in a Multicultural, Virtual Workgroup
Performance Management and Coaching
  • Root Causes of Remote Performance Management Challenges
  • Correcting Behavior Remotely Without Micromanagement
Outcomes
  • Greater structure around remote work
  • The ability to create accountability for performance

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Course Outline
  • How Virtual Meetings Are Psychologically Different from Face-to-Face Meetings
  • Create Well-Designed, and Engaging remote meetings
  • Apply Best Practices for Facilitating Virtual Q&A Sessions
  • How to create rapport and team cohesiveness
  • Understand cultural differences and how they affect
Outcomes
  • Confidence around leading engaging remote meetings
  • Strong use of technology to build inclusivity

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Clarify Roles and Objectives for Your Virtual Team
  • Understand psychological and emotional challenges of remote work
  • Gain the ability to Interpret body language remotely
  • Keep remote employees motivated
  • How to Structure Feedback Sessions with Remote Team Members
  • Setting Clear Expectations
Build and Maintain Trust and Cohesiveness
  • How to Build the 4 Parts of Trust in Leadership
  • Structure Reporting Sessions
  • Create Remote Inclusivity and the Appearance of Fair Behavior
  • Building Team Cohesiveness with Remote Employees
Outcomes
  • Remote teams that avoid the pitfalls of remote work
  • More respect with your boss/employees

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outcomes
  • Burnout and the brain
  • How to recognize where you or those around you are on the burnout spectrum
  • How significant change affects burnout, and what you can do about it
  • Research supported tools and techniques you can use to counteract burnout

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Course Outline
  • Greater awareness and consideration for the causes and treatments of burnout
  • The ability to counteract burnout, both long-term and in the moment
Outcomes
  • Burnout and the brain
  • How to recognize where you or those around you are on the burnout spectrum
  • How significant change affects burnout, and what you can do about it
  • Research supported tools and techniques you can use to counteract burnout

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Diversity, Equity & Inclusion

PM 101

Unconscious Bias: An Innovative Approach to Inclusion is designed to provide participants with a hands-on experience of Nobel Prize-winning author Daniel Kahneman’s research on fast and slow thinking when dealing with complex social issues at work. Our innovative approach empowers people to act and lead in uncomfortable situations with expanded levels of confidence and empathy.

Participants will leave this learning session with practical approaches to identify hidden biases, notice the impact of unconscious bias on others and expand their capability to disrupt behaviors and actions that exclude vs. include others.

Detailed Course Outline

Getting Connected Exercise
Unconscious Bias:
  • What It Is
  • How It works
  • How to Disrupt It (in real-time)
Neuroscience behind Unconscious Bias
Thinking Slow vs. Fast
The Practice of Cultural Humility
Moving into Action (application of this training back at work)
  • Practicing the 5 Steps for Disrupting Unconscious Bias
  • Calling-In vs. Calling-Out
  • Creating your own Action Plan
  • Recommended Reading & Video Clips
Outcomes:
  • You will discover how your thinking and decision-making are often automatic tasks / unconscious biases.
  • You will experience how you biases unwittingly impact the actions/conversations that occur in your organization.
  • You will discover immediate actions you can take that will leave people with an authentic experience of being included.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Microaggression Training: Removing Subtle Acts of Exclusion at Work illuminates the blind-spots and understated actions that individuals, often unknowingly, take that can leave others with an experience of feeling excluded or “not heard”. Left unchecked, microaggressions negatively impact an organization’s culture, disrupts individual/team performance and ultimately obstructs leaders’ capacity to achieve promised business results.

Participants will leave this learning session with new practical approaches to identify and disrupt Subtle Acts of Exclusion in real time.

Detailed Course Outline

Course Outline:
  • Understanding Microaggression
  • The Impact of Microaggression
  • A New Approach: Subtle Acts of Exclusion
  • The Practice of Inclusion
  • Actions to Stop, Start & Continue
Outcomes:
  • You will discover a new approach to dealing with Microaggressions [Subtle Acts of Exclusion].
  • You will discover immediate actions you can take that will leave people with an authentic experience of being included.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Inclusive Leadership: A Hands-on Approach to Empowering Diversity and Belonging at Work engages participants in cutting-edge theory and practices of leading groups of heterogenous people at work – people who are diverse in character or content – all while respecting their uniqueness in an empathetic, bias-free way.

Participants will leave this learning session with new practical approaches to expand their capacity to lead themselves and others with an authentic experience of inclusion and belonging for all.

Detailed Course Outline

Getting Connected Exercise
Inclusion as a Mindset
  • The Impact of Exclusion
  • The Practice of Inclusion
  • Pop-quiz: How Inclusive Are You?
Actions to Stop, Start & Continue
  • 7 Acts of Inclusive Leadership
  • Applying this to Your Team
Outcomes:
  • You will discover how inclusive you are in your current role.
  • You will discover the warning-signs and unintended consequences of failing to create and foster environments of belonging and inclusion in your organization.
  • You will learn immediate actions you can take that will leave people with an authentic experience of being included.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Allyship: Being an Advocate for All moves participants from thinking about one to acting for all. Our Allyship learning session prepares people in your organization to intervene in situations where they spot non-inclusive behaviour, such as hearing a colleague unconsciously stating a bias in a meeting or observing someone being constantly interrupted. This training equips you to act confidentially and Ally with confidence, not only for colleagues who are from underrepresented groups, but for your entire organization.

Participants will leave this learning session with practical approaches to work in solidarity with people from groups in which they do not belong. By doing so, people will expand their capability to disrupt behaviours and actions that exclude vs. include others.

Detailed Course Outline

Brave Space vs. Safe Space
The Four Agreements to having Courageous Conversations
Allyship: what it is and what it isn’t
  • Why Allyship in the 1st Place?
  • Journey vs. Destination
  • The Business Case for Inclusion
  • The Allyship Model: For One, Some & All
  • The Empathy Triangle
Moving into Action (application of this training back at work)
  • The Empathy Triangle
  • Allyship Questions before Engaging
  • The Power of Research
Outcomes:
  • You will discover and practice the 3 Stages of Growth for Effective Allies Model.
  • You will discover immediate actions you can take that will leave people with an authentic experience of being included

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Health & Wellness

PM 101

Did you know that science has shown that you can rewire your brain to be more positive just by thinking positive thoughts? Positive thinking helps prevent and control anxiety even during the most worrying of times. This training will uncover the power of a positive mindset and provide practical strategies for beginning your journey to a more positive you.

Detailed Course Outline

Outcomes:
  • Discover the power of positive thinking.
  • Learn innovative and creative ways to manage anxiety when worry and stress are apparent.
  • Explore your worry patterns and learn how to start an action plan to build your positive mindset.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

It’s easy to feel overwhelmed with the rapid changes taking place in technology, communication, and working conditions during this global pandemic. So how can you foster a positive mindset and develop strategies to stay resilient and growth-oriented? This training will give you the mental framework and tools you need to prepare for change and to maintain a growth mindset amidst challenging or uncertain times.


Detailed Course Outline

Outcomes
  • Discover your ability to keep going when things get tough.
  • Learn how to drive more success at work and home and how to stop giving up.
  • Gain an ability to bring a growth mindset to those around you.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outcomes
  • Discover the science behind behavior change and the psychological process that occurs when we go through or stop a behavior change.
  • Learn about and reflect on obstacles that get in the way of changing behavior and the solutions.
  • Experience motivational interviewing by participating in a guided self-reflection activity to discover your motivations for change.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Have you ever felt overwhelmed at work? The pressures, the deadlines, the endless to-do list? That tension and chaotic feeling can happen to all of us, and it's a normal human reaction! It can be positive and keep us alert for those long workdays on our feet or at the desk. But it becomes a problem when the pressures continue without any periods of relaxation or relief.

In this interactive training, participants will learn how to find calm during a chaotic workday. This training will focus on relaxation, emotional well-being and movement strategies that can be easily implemented into any busy day.


Detailed Course Outline

Outcomes
  • Learn how to foster a calm and relaxed state of mind.
  • Discover and practice simple relaxation and emotional well-being techniques to reset and recharge the day.
  • Take part in movement strategies that focus on stimulating anti-stress effects.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Sleep and self-care are two of the first things to go when we are faced with busy, challenging, or changing times. Long work hours and skipped vacation time take away from our need to rest, reset and rejuvenate. In this relaxation-driven training, discover the research behind the importance of sleep and why we must practice self-care. Learn how to implement strategies for your environment, your mind, and your body to build a clear mind and energy boost for your workdays.


Detailed Course Outline

Outcomes
  • Gain an understanding of sleep patterns, sleep interruptions, and best sleep practices.
  • Take part in self-discovery activities to analyze your sleep and self-care strategies.
  • Learn ways to prioritize your daily self-care and put into action new sleep habits.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Our physical, mental, and emotional well-being matter more now than ever before. Gain control of your whole health through the learning of science-backed research and resources. Discover how to achieve work-life balance with an emphasis on nutritious eating, exercise, sleep, and emotional well-being. Take care of your whole health and you will realize the benefits of stress reduction, reduced illness, increased work productivity, and even a positive mindset.

Detailed Course Outline

Outcomes
  • Investigate what whole health means and its importance in your work-life balance.
  • Learn the science basics behind exercise, nutrition, sleep, and emotional well-being.
  • Apply the workshop principles to approach lifestyle changes that focus on your whole health.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

People Leader

Detailed Course Outline

Module 1: Set the Right Tone: Best Practices for New Leaders
Set The Right Tone
  • Set the Tone with a Relationship Meeting
  • Use of Power: A New Manager’s Dilemma
  • Favoritism in the Workplace
Setting Purpose and Direction for Your Team
  • Finding Purpose for Your Team
  • Build a Useful Mission Statement
  • Avoiding Micromanagement
Module 2: Motivation, Meetings, and Balanced Feedback
Motivation
  • The 4 Stages of Management-Style
  • Scientifically Increase Motivation
Effective Meetings
  • The Perfect Meeting Invitation
  • Manage Meetings that Make Things Happen
Receiving and Giving Feedback
  • Soliciting and Receiving Upward Feedback
  • Correcting Behavior
  • Energetic Encouraging
Outcomes
  • An employee/manager relationship based on trust and respect
  • A team that understands their purpose and direction
  • A motivated team and the knowledge of how to shift your style
  • Efficient meetings and balanced feedback

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Setting up Employees for Success
Building Accountability
  • Getting Accountability With the “Why”
  • Progressive Discipline
  • How to Have More Serious Corrective Conversations
Leading Employees Through Growth
  • Why People Quit: Lack of Growth
  • Provide Opportunities for Growth with Frequent Feedback
Coaching for Success
  • A Case for Coaching
  • A Coaching Model to Guide Conversations
Module 2: Manage Conflict and Be a Strategic Partner
Managing Workplace Conflict
  • The Root of All Conflict
  • Discover the Real Threat by Asking Questions
  • Making People Feel Heard
  • The Paraphrasing Sandwich
Work on Projects with Strategic Partners
  • Discovery Interviews: Transition Challenges to Optimistic Outcomes
Outcomes
  • Accountability and successful corrective conversations
  • Coaching for success
  • The ability to manage workplace conflict
  • People who feel heard
  • The ability to effectively work with strategic partners

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outcomes
  • Understand what a vision is and who it’s for
  • Use creative thinking techniques to draft a vision
  • Consider how to apply the vision for specific direct reports

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Understanding, Getting, and Supporting Accountability
Responsibility vs Accountability
  • Four Cornerstones
Getting Accountability
  • What to Hold People Accountable For?
  • Clarifying Success
  • SMART for Communicating Performance Expectations
Supporting Accountability
  • Build Shared Accountability
  • Accountability Partnerships
  • Accountability Meetings
Module 2: Driving Accountable Behavior and Working with Low Performers
Driving Behavior
  • Myth of Incentives
  • Intrinsic Motivators
  • Micromanagement
  • Making Mistakes Less Scary
  • Building a Coaching Base
Working with Low Performers
  • Holding them accountable
  • SMART performance improvement conversations
  • Accountability-Focused Consequence Plan
Outcomes
  • Understand the cornerstones of accountability and how to get it
  • Remove ambiguity by clarifying desired outcomes and communicating performance standards clearly
  • Use enlightened knowledge about incentives to drive key behaviors conducive to accountability
  • Skillfully communicate to get accountability from low performers and reach desired improvement

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Lead from Where You Are
  • Lead from Where You Are
  • The Landscape of Women’s Leadership
  • Seven Hurdles that Women Face
  • Influence vs. Power
  • Assertive Communication
  • Non-Verbal Communication Tips & Tricks
  • Concise & Confident Reporting
Module 2: Navigating the Modern Workplace
  • Negotiation Strategies in the Workplace
  • Supporting Other Women in the Workplace
  • Tips for Confronting Bias
  • The Power of Mentorship
  • Work / Life balance
Outcomes
  • Diagnose the Current Landscape for Women and the Unique Challenges They May Face
  • Tools for Communication, Assertiveness, Strategic Thinking, and Managerial Strategies to Increase Your Leadership Presence
  • A Work-Life Balance Plan to Create Boundaries and a Self-Care Plan
  • A Plan for Motivating and Supporting Other Women in Your Workplace

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Act, Speak, and Show Up Like an Executive
Deconstruct Executive Presence
  • Three Components
  • Gravitas, Communication, Appearance: Best Practices
Assess Current Skills & Build Executive Presence
  • Self-Assessment
  • Four Skills in Executive Presence Skillset
  • Make a Business Case
  • Tough Questions & Obstacles
  • Strategic Vision that Sticks
Module 2: Show Executive Presence in Interpersonal Situations
Deconstruct Executive Presence
  • Three Components
  • Gravitas, Communication, Appearance: Best Practices
Interpersonal Skills for Executive Presence
  • Comfortable Negotiating
  • Effective Feedback
  • Positive Feedback & SSBIR Tools
  • Inspiring & Motivating: Assessment
Outcomes
  • Act, speak, and show up like an executive
  • Articulate a compelling vision and handle objections while presenting a solid business case
  • Negotiate and deliver feedback confidently and professionally
  • Assess and improve motivational skills

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Many people who are strong in operations are less comfortable with the ambiguity of strategy. People who avoid ambiguity will avoid strategy-setting discussions. This workshop provides tools to help you become an innovator, a persuasive player, and a champion of strategic change.

Through interactive practice sessions, you can close the gap between where you are now and where you want to be. The intention of this seminar is not to train participants to be strategic planners for organizations, however. Rather, the focus is on helping you to develop a strategic mindset so that you can add value and inspire risk-taking and innovation on your team. Developing a strategic mindset will also help prepare you for taking higher levels of responsibility in your organization over time.

Detailed Course Outline

Module 1: Strengthen Your Strategic Leadership Skills
Develop and Balance Management Skills
  • Operational Manager / Strategic Leader Defined
  • Strategic Leader Roles
  • What Kind of Strategic Leader Are You?
  • How to Balance Opposing Values (Polarities)
Clarify Your Current Operational Objective
  • Clarify the Purpose of Your Work Group
  • Team Charter & Mission Statement
  • Draft a Mission Statement for Your Work Group
  • Creative Ideas: Appreciative Inquiry
Module 2: Sell Your Big Ideas
Practical Dreaming: Move from What Is to What If
  • Assess Customers’ Needs, Wants and Expectations
  • Set Priorities
  • Develop a Strategic Vision—That “Sticks”
Influence Key Stakeholders & Inspire Innovation
  • Sell Your Strategic Ideas in 5 Steps
  • Assess and Develop Your Ability to Encourage Innovation
  • Develop Key Messages and Prepare to Communicate Strategically
Outcomes
  • Understanding of operations vs. strategy
  • A basis from which to be strategic
  • Tools for idea generation
  • Techniques to sell your big idea

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Understanding and Working with Change
The Challenge of Change
  • Why Do People Resist Change?
  • Avoid Mistakes When Announcing Change
  • Announcing Normal, Everyday Change
  • Change: Guiding Principles
  • The Mindset of Change
  • Choose to See Change as a Choice
The Cycle of Change
  • The Change Cycle
  • The Change Cycle: What Not to Do
  • The Change Cycle: What to Do
Module 2: Working with Sensitive Change and Getting Momentum
Preparing to Communicate Change
  • Difficult Change Requires Something Positive
  • Pre-Work for Communicating Major or Sensitive Change
  • Communicate Sensitive Change: A Script
Building Momentum Around Change
  • Working with Resistance: Late Adopters and Diehards
  • Influence Late Adopters
  • Die Hard: Corrective Conversation
Outcomes
  • Develop a better understanding of the psychology of change
  • Better Methodologies for announcing change
  • The ability to lead through the cycle of change
  • Techniques to get people moving

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Personal Development

PM 101

Learn to prioritize projects among the changing and competing demands on your time. You will also gain an understanding of how your current workplace requires you to constantly retool to work strategically instead of working harder. This course will help you to focus on key practices for managing your time effectively. You will learn practical tools that can help you to better align your daily activities to accomplish your goals.

Detailed Course Outline

Module 1: Understanding and Working with Time
The Psychology of Time Management
  • Time Management Barriers
  • The Myth of Multi-Tasking
  • Getting in the Flow State (Being in the Zone)
  • Mapping Activities to Our Natural Energy Cycles
Discover What Matters
  • Discover What Matters
  • Big Rocks: A Story about Priorities
  • Weekly Planning
  • Planning for Major Goals and Non-Negotiables (email, travel, etc.)
Module 2: Time Management for Every Day
Daily Planning
  • The Science of Daily Planning
  • 3-Step Method for Daily Planning
  • Keep Track of What You Need to Do
  • Estimate Time Accurately
  • Prioritize Effectively
  • Blocking Calendar Time
  • What to do When “Something Comes Up”
Mastering Workflow
  • Avoiding Other People’s Urgency
  • How to Say “No” Professionally
  • Outlook and Email: Tools / Tricks / Techniques
Outcomes
  • Identify, remove or mitigate current barriers to managing time
  • Refine and adapt time management tools accurately to better prioritize tasks
  • Use system to manage incoming email optimally in the shortest time

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Introduction to Emotional Intelligence and Self Management
Emotional Intelligence
  • What Is Emotional Intelligence?
  • EQ and the Brain
  • Core Competencies of Emotional Intelligence
  • Emotional Intelligence Self-Assessment
Self-Awareness and Self- Management
  • Developing Self-Awareness
  • Process Emotions with Focus
  • Control Yourself When Emotions are High
  • Analyze and Adjust to Deep Emotions
Module 2: Social Awareness and Relationship Management
Social Awareness
  • Developing Empathy
  • Empathy Tool: Focused Listening
  • Understanding Nonverbal Communication
  • Teamwork and Collaboration
How to Analyze Relationships
  • Tools for Relationship Management
  • Why Social Awareness Matters
Outcomes
  • Learn your own habitual patterns to better manage emotional reactions
  • Become socially aware to better emotionally “read the room”
  • Have difficult conversations without sacrificing relationships

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Perhaps no topic has garnered more curiosity in recent years than how to build influence in an organization. Master influencers move beyond their position on the org chart and collaborate across departmental lines to get things done. Influence Without Authority explores this topic by examining styles, behaviors and techniques that will help you grow your influence and deepen your relationships.


Detailed Course Outline

Module 1: Increase Influence through Trust
Power and Influence
  • Definitions
  • Who to Influence?
  • Proximity Principle
How Trust Affects Influence
  • How Trust Affects Influence, Statistics
  • Building "Trust Bank Account"
  • Trust Currencies
Module 2: Influential Communication
Reciprocity
  • Understanding Reciprocity
  • Building "Reciprocity Bank Account"
  • Avoiding Negative Reciprocity
  • Say “No” Professionally
Persuasive Communication Tools
  • Influencing Timeliness
  • Power of “Because”
  • Psychology of Asking Again
  • Structure for Persuasion in 4 Easy Steps
  • Language that Harms Influence
Outcomes
  • Reframe beliefs about authority to empower people to use influence
  • Gain trust and closeness necessary to become influential
  • Apply principles of social psychology to communicate persuasively
  • Avoid pitfalls that harm influence and erode trust

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Course Outline
  • Recognize how a growth mindset is tied to success and how a fixed mindset holds us back
  • Concrete insights you can use to adjust your mindset when you meet challenges
  • Leverage the science of neuroplasticity—brain development—to change the way you think
  • Learn how to nurture a growth mindset and how to bring it to others
Outcomes:
  • The ability to keep going when things get tough
  • The ability to bring a growth mindset to those around you

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Collaborative Negotiations and Relationships
Introduction
  • Negotiator’s Bill of Rights
  • Positive Relationships and Social Styles
Collaborative Negotiation Basics
  • Definition
  • Four Foundational Objectives
  • Preparation
  • Planning Tool
Holistic Negotiation Strategies
  • Three-Tier Holistic Negotiation
  • Relationship Method
  • Building Relationship with Boss: Tools
  • Ways to Ruin the Negotiation
  • Personal Method
  • Tangible and Intangible
  • Win-Win
Module 2: Negotiate Competitively for the Best Terms
Build an Argument to Persuade and Influence
  • Negotiate with Persuasion
Competitive Negotiation Strategies
  • Opening Offer
  • Seven Rules for Competitive Negotiations
  • Deadlines & Bargaining
  • Successful Group Negotiations
  • Opponent’s Tactics
  • Ten Tips
Outcomes
  • Understand the importance of negotiation in everyday interactions to encourage more use of it
  • Engage in amicable negotiations that mind the relationships between the parties and maintain trust
  • Methodically prepare for any negotiation whether individually or in group
  • Learn how to handle heavy-handed tactics in adversarial negotiations

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Course Outline
  • Understanding Chaos at Work
  • Origins of Chaotic Work Environments
  • Not everything is chaos
  • Circles of control
  • From React to Respond
  • Befriend or Challenge
  • Keys to intuitive decision-making
  • Expert intuition
  • Deliberative decision-making
Outcomes
  • Regain control, perspective and focus during moments of stress
  • Go from reactive to resourceful in a moment’s notice
  • Make decisions faster and more confidently

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Project Management

PM 101

Project Management 101 focuses primarily on how to begin a project and ensure that you have everything you need, including a charter and a viable stakeholder management process. In this Project Management 101 workshop, we make the process, jargon, and tools of professional project managers easy for everyone to understand. After a brief overview of industry standards and PMI (the Project Management Institute), you will experiment with various activities in order to learn what makes a project successful.

Detailed Course Outline

Project Management Basics
  • Project Management terms and basics
  • Project Constraints
  • Responding to Change Requests
  • Setting Clear Project Goals and Deliverables
  • Overview of PM Process Groups
  • 4 Questions to Ask at the Start of Every Project
PMI: The Industry Standard
  • The Project Management Institute (PMI)
  • PMI Certifications – Project Management Professional
  • How/Why you Might Get Certified
Stakeholder Management
  • Identify Stakeholders
  • Getting Stakeholders on Your Side
Identifying Feasibility and Project Launch
  • Preliminary Requirements Gathering
  • Realign to Solution Focus
  • Announce the Project with a Charter
Outcomes:
  • Develop a better understanding of Project Management and PM Terms
  • Techniques to deal with change requests
  • Usable structures to start a project the right way
  • How to manage stakeholders

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

In PM 102: Project Planning – Create the Plan, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them to work for your benefit. This workshop will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.


Detailed Course Outline

Communication Planning
  • What Information to Communicate and How to Communicate It
Project Requirements
  • Uncover Business Requirements of the Project
  • Specify Everything the Deliverables Must Do & Be Like
  • How to Discover Hidden Requirements
Building the List of Tasks
  • Create Different Types of Work Breakdowns
  • Correctly Estimating Time
Risk Planning
  • How Risk Planning Works
  • Building Mitigation and Contingency Plans
  • Distributing Risk Responsibility with Triggers
Outcomes:
  • A professional requirements document
  • Communication planning that keeps people in the loop
  • A break down of the work involved (WBS) and the schedule
  • An approach to professional risk management

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

In this workshop, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them to work for your benefit. This workshop will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.

Detailed Course Outline

Observe, Track, and Report
  • How to track projects and what to pay attention to
  • How to get real and honest answers when tracking
  • Observe and track a project’s progress and variances
  • Run an effective project status meeting
  • How to report clearly and concisely
Risk Management, Uncovering Issues, and Closing
  • Analyzing risk
  • How to figure out what’s going wrong when things “keep happening”
  • What to do when the final product is delivered
  • How to learn from mistakes and smooth out future projects
Outcomes:
  • Clarity on how to keep track of projects while they run
  • The ability to keep people in the loop and on track
  • Projects that run more smoothly and are less “dangerous”
  • A project team that constantly improves

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Project Management for the Rest of Us is for anyone who does project work, collaborates with project management professionals, or is considering entering the field. Workshop topics are aligned with the Project Management Institute’s (PMI) globally-accepted project management best practices. By the end of the workshop, participants will have concrete knowledge of what project management is and how to effectively plan, prioritize and manage projects and deadlines fast-paced work environments. Note: This workshop is not designed for preparation for a certification exam in project management. It is designed to increase the effectiveness of everyday project management.

Detailed Course Outline

Understanding
  • How Professionals Structure Projects
  • How to Respond to Change Requests
Initiation
  • Setting Up Projects the Right Way
  • Outcomes vs. Deliverables, and the Importance of Both
  • 4 Questions to Ask at the Beginning of Every Project
Project Requirements
  • Deciding on all Requirements
  • Uncovering Missed Requirements
Task Planning
  • Breaking Down the Work into Tasks
  • Accurately Estimating Time
  • Track Progress & Manage Scope Creep
  • Reporting on Progress
Outcomes:
  • Understanding of how project managers make things happen
  • Tools to be successful on projects
  • Methodologies for starting projects
  • Understanding around what the project really needs
  • The methodology PM’s use to plan projects

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."