Our Access 1 class introduces you to the core concepts of simple databases and the Access application. Learn the ways data can be entered, find the information you need within it, and display it in professional reports that can be shared with others.
Extend your knowledge of relational databases with our Access 2 course. See how data relationships are formed and learn how to optimize your database. Gain exposure to more advanced techniques to locate the data you want and build reports to display it.
Recommended Preparation: Access 1
Build upon the skills you have attained through Access 1 and 2 to use the most advanced features of the Access application. Learn the skills you need to manage your database, increase your productivity by automating common processes, and securely make the information in your database available to other applications and colleagues who lack your level of database knowledge.
Recommended Preparation: Access 1 & 2
The ability to work with and analyze data is critical to the success of your organization. For decades, Microsoft Excel has been the go-to application for doing so. Begin adding it to your professional skill set with our foundational Excel course. You will learn to navigate the application confidently while creating and developing worksheets and workbooks that employ the most popular features Excel has to offer.
Building upon knowledge gained from Excel 1, our intermediate-level Excel class teaches you to control data – a skill that is a significant benefit to your organization. You will learn to analyze massive amounts of data, extract actionable information from it, and present the information clearly using more advanced features than previously covered.
Recommended Preparation: Excel 1
Become a high-level user of Excel with our Excel 3 course, utilizing the most advanced features of the application. Work in collaboration with others to deliver actionable organizational intelligence while keeping and maintaining workbooks for multiple purposes with efficiency in mind.
Recommended Preparation: Excel 1 & 2
This course is designed for students who wish to summarize and organize data in a way that can be meaningfully presented to others. This leads to data-driven business decisions that have a better chance for success for everyone involved.
Recommended Preparation: Excel 1 & 2
Learn to boost your productivity and communication with our OneNote class. Use notebooks to combine elements from across Office applications and share a variety of information easily. Learn how to organize your notebooks and search within them so you can avoid taking valuable time locating resources in the future.
In modern workplaces, we send and receive massive amounts of emails. Some require immediate attention, some require action at a later time, and some are simply cluttering your inbox. Our Outlook 1 course introduces you to the Outlook client application and the tools it offers to get yourself organized and create clear, concise communications to your colleagues.
Build on the skills you learned in Outlook 1 and increase your productivity with our Outlook 2 course. Learn new ways to let the application work for you through automation, share vital information with your team, and ensure that your information stays organized and safe using advanced features of the application.
Recommended Preparation: Outlook 1
Effective visual aids are a vital component of a successful presentation. Our PowerPoint 1 course introduces you to the application and the features that have made it the mainstay for creating engaging visuals for decades. Learn the skills you need to craft impressive slides to accompany the information you need to deliver.
For a complete list of course objectives, click see the detailed outline below.
Progress your PowerPoint skills and add eye-catching elements that keep your audience enthralled. Increase your productivity by making slides adaptable and by modifying the environment itself. Collaborate with a team to create a presentation, set it up for your specific use case, and then protect it so it can be shared securely.
Recommended Preparation: PowerPoint 1
Project 1 covers the critical knowledge and skills a project manager needs to create a project plan in Microsoft Project. This class focuses on the planning phase and will enable you to draft a project plan.
Project 2 covers the advanced knowledge and skills a project manager needs in Microsoft Project during the execution, monitoring, and controlling phases. This course will enable you to manage a project on time, within budget, and according to scope.
A well-crafted publication does more than convey information- it grabs the reader’s attention. Our Publisher course will help you learn to use the tools available in the application to create the professional appearance you are striving to achieve with your publication, whether it’s a newsletter, a flyer, or a webpage.
Whether designing, planning, or documenting, creating visual representations of ideas allows a team to collaborate and communicate in a way that would otherwise not be possible. Microsoft Visio has the tools to bring ideas to life. Our Visio 1 course will introduce you to the application so that you can begin to create visuals that convey what is in your mind and also look great.
Take your Visio skills to the next level with our Visio 2 course. Learn techniques to create more advanced visuals with a truly professional appearance and share them with colleagues and customers. Go beyond the built-in offerings by creating original elements and simplify the process to increase your productivity.
Recommended Preparation: Visio 1
A well-formatted document is easy to read and contains clear communication. Knowing how something should look is one thing, making it so is another matter. Our Word 1 course will introduce you to the Word application to work with your documents more confidently. Create and edit with the right tools to transform a page of text into a professionally formatted document.
Continue to develop your skills as an author and editor with our Word 2 course. Organize and work with longer, more complex documents and the text and visuals within them. Learn to simplify laborious processes by using tools and features that you may not have known existed.
Recommended Preparation: Word 1
Become an advanced Word user with our Word 3 course. Building on the skills from Word 1 and 2, polish the appearance of your document and make it easier for your audience to read and navigate. Go beyond the provided options with custom elements of your own. Employ features that increase productivity and allow for collaboration while ensuring your work stays secure.
Recommended Preparation: Word 1 & 2
The ability to work with and analyze data is critical to the success of your organization – and Google Sheets is a solution to do just that. Begin adding it to your professional skill set with Sheets 1. You will learn to navigate the application confidently while creating and developing spreadsheets that employ the most popular features Sheets has to offer.
Building upon knowledge gained from Sheets 1, our intermediate-level Sheets class teaches you to control data – a skill that is a significant benefit to your organization. You will learn to analyze massive amounts of data, extract actionable information from it, and present the information clearly using more advanced features than previously covered.
Recommended Preparation: Sheets 1
Google Workspace provides a family of tools that allow you to engage people and deliver information in a variety of ways. In this Task Targeted Training students focus on the applications, tools, and steps to: send email, send instant messages, conduct video conferences, gather feedback with surveys, and manage productivity.
Google Workspace provides a family of tools that allow you to build engaging multimedia presentations. In this Task Targeted Training students focus on the applications, tools, and steps to: develop purposeful and attractive visual aids, deliver engaging and interactive presentations, and collaborate in real-time to prepare a presentation
Google Workspace provides a family of tools that allow for the collaboration of
plans, files, schedules, and other components required to manage projects. In this Task Targeted Training, students focus on the end-to-end applications, steps, and tasks to efficciently prepare project assests, assign and track tasks, organize project plans and create and report on final project details.
Participants should have a basic understanding of Google Sheets, Slides and Gmail. This is a business solution for people who have a skill set and business understanding of project management concepts.
Google Workspace provides a family of tools that allow you to build robust and professional documents. In this Task Targeted Training, students focus on the applications, tools, and steps to: create and share word documents, build multimedia websites, and publish regular updates through a blog.
COLLABORATION & TEAMWORK
In today’s competitive environment, companywide collaboration is imperative for success. Learn how to work with people more effectively in all kinds of business circumstances: one on-one
situations, temporary work groups, or long-term project teams.
In today’s unpredictable and challenging business environment, employees must build successful work relationships and interact with people in a positive way in order to
achieve their company’s organizational goals. In this workshop, we explore and leverage basic competencies that are critical to solid work relationships and career success.
Conflict Management: Secrets of a Conflict Manager is for anyone who wants to get better at managing and navigating conflict. Conflict is stressful and difficult to
control, especially when emotions are high. In this workshop, you’ll learn the secrets that professional conflict managers use to de-escalate, get to the heart of the issue, communicate
understanding, and solve issues.
A thriving organization depends on effective and efficient communication. As you examine your own communication strategies and styles, you will discover why some of your techniques are not working and learn how to build on your strengths. This class culminates in the creation of a personal action plan for successful future communications.
Develop advanced skills in business communication, public speaking, and presentations in the workplace. Explore best practices to help you say what you want to say with less difficulty and more confidence, whether you are communicating one on one, via email, or in front of large, difficult audiences.
In this workshop, you will learn practical and useful techniques to organize information clearly and logically, write persuasively, and present a professional image of yourself and your organization.
Your two days will be spent in a group setting with a facilitator, learning, and practicing fundamental and advanced presentation skills. Included in the workshop are instructor-led exercises, group activities, and an extensive feedback process; all of these are designed to increase your comfort and competency when speaking in public..
This workshop focuses on effective strategies for coping with conflict and difficult people; knowing when and how to use these techniques can make you a more effective business professional and reduce the stress in your life..
Do you have people in your workplace who cause problems for everyone else? Do they create additional work for others? Conflict at work is a painful reality and a key explanation for decreased productivity and increased frustration. One point is clear: Conflict does not magically go away, and it only gets worse when ignored.
In this course, you'll develop conflict resolution strategies to prevent explosive situations and learn to communicate in a way that facilitates cooperation and problem-solving without creating resistance.
Every person in an organization initiates difficult conversations from time to time, whether about policies, performance, expectations, or boundaries. Preserving good relationships in the midst of those conversations can be difficult without specific tools to help you navigate the complexities. This course equips you with those tools and enables you to keep positive, helpful relationship with your colleagues, even when a difficult circumstance arises.
Maintaining strong client relationships can be challenging when what
a client requests is beyond the scope of what you are able to offer. Working through those
situations requires solid skills in meeting your client where they are and bringing them into
alignment with how you can reasonably serve their needs and still deliver a high-quality
experience. The skills in this course can help you proactively uncover your client’s deeper needs
and work toward favorable solutions for you both.
With so much competition in today’s global economy, providing
exceptional customer service is no longer an option: it’s a necessity. When you treat your
customers exceptionally well, your customers will become an influential marketing tool for your
business. Our customer service workshop will provide you with the skills you need to handle a
variety of situations and increase your productivity, efficiency, and effectiveness.
Decision Making & Problem Solving
In this course, you will realign on what data is and how it drives decisions. Develop the ability to structure a proposal that is difficult to say no to.
Critical Thinking is the skill and practice of examining our thoughts in order to expose the flaws and biases inherent in our thinking.
This workshop is a structured approach to out-of-the-box thinking. You’ll learn real-world tools and techniques you can use alone and with your teams to help solve complicated problems when a
solution is not readily apparent.
From 2020-2021, companies around the world moved work from central spaces into all variations of remote situations. Employees and leadership teams adapted as best they could, and work continued among a wide array of personal and professional circumstances. As the world now moves into a new era where hybrid teams are the next normal, there is a need to reflect and put best practices in place. This workshop explores how people leaders can prepare to lead their teams effectively as hybrid arrangements become the working standard.
Managing up creates a healthy, productive relationship with your manager and moves your development forward. Relationships can be particularly challenging in the hybrid workplace where your interactions with managers may be more limited. Intentionally managing up using key practices makes both your job and your manager’s job easier and more collaborative, whenever and wherever you may be working.
Technology has forever altered the way we relate to each other – and how we maintain relationships. Research continues to investigate how our emotional intelligence has changed as we’ve
embraced more digital spaces. In this course, we will explore the research and discuss tools to keep you and your colleagues emotionally aware.
When we communicate remotely, we deal with different layers of complexity. Communication media like email, IM, and remote meeting software all have their place and challenges to overcome.
Here, we explore technology, discover how cultural differences affect remote communication, and learn how to smoothly navigate remote performance management.
In this workshop, you will learn techniques to deliver virtual meetings, leverage technology, and encourage employee interaction and engagement. Practice virtual meeting techniques and discover how preparation and planning drive productive meeting results.
When employees shift to remote work the way they are managed needs to shift, too. In this workshop, we explore what challenges the research says leaders face, and how to empower a remote team to succeed.
Research shows that successfully making the shift to remote work involves understanding how essential “human” elements change when we’re separated by distance. In this workshop, we explore the science of working remotely and provide tools to not only overcome remote challenges but to thrive and succeed remotely.
Did you know that burnout is an official medical condition, recognized by the World Health Organization? In this fascinating workshop, you’ll learn the causes of burnout, how it physically affects our brain, and how to recognize (and react) to the symptoms.
Diversity, Equity & Inclusion
Unconscious Bias: An Innovative Approach to Inclusion is designed to provide participants with a hands-on experience of Nobel Prize-winning author Daniel Kahneman’s
research on fast and slow thinking when dealing with complex social issues at work. Our innovative approach empowers people to act and lead in uncomfortable situations with expanded levels of confidence and
Participants will leave this learning session with practical approaches to identify hidden biases, notice the impact of unconscious bias on others and expand their capability to disrupt behaviors and actions that exclude vs. include others.
Microaggression Training: Removing Subtle Acts of Exclusion at Work illuminates the blind-spots and understated actions that individuals, often unknowingly, take that can leave others
with an experience of feeling excluded or “not heard”. Left unchecked, microaggressions negatively impact an organization’s culture, disrupts individual/team performance and ultimately obstructs leaders’ capacity to achieve
promised business results.
Participants will leave this learning session with new practical approaches to identify and disrupt Subtle Acts of Exclusion in real time.
Inclusive Leadership: A Hands-on Approach to Empowering Diversity and Belonging at Work engages participants in cutting-edge theory and practices of leading groups of
heterogenous people at
work – people who are diverse in character or content – all while respecting their uniqueness in an empathetic, bias-free way.
Participants will leave this learning session with new practical approaches to expand their capacity to lead themselves and others with an authentic experience of inclusion and belonging for all.
Allyship: Being an Advocate for All moves participants from thinking about one to acting for all. Our Allyship learning session prepares people in your organization to intervene in
situations where they spot non-inclusive behaviour, such as hearing a colleague unconsciously stating a bias in a meeting or observing someone being constantly interrupted. This training equips you to act confidentially and
Ally with confidence, not only for colleagues who are from underrepresented groups, but for your entire organization.
Participants will leave this learning session with practical approaches to work in solidarity with people from groups in which they do not belong. By doing so, people will expand their capability to disrupt behaviours and actions that exclude vs. include others.
Health & Wellness
Did you know that science has shown that you can rewire your brain to be more positive just by thinking positive thoughts? Positive thinking helps prevent and control anxiety even during the
most worrying of times. This training will uncover the power of a positive mindset and provide practical strategies for beginning your journey to a more positive you.
It’s easy to feel overwhelmed with the rapid changes taking place in technology, communication, and working conditions during this global pandemic. So how can you foster a positive mindset
and develop strategies to stay resilient and growth-oriented? This training will give you the mental framework and tools you need to prepare for change and to maintain a growth mindset amidst challenging or uncertain
Ever wanted to make that lifestyle change, break that bad habit, create a new work habit? It can be easy when you know the steps to get started! In this interactive and self-reflection-driven
training, learn how to create lifelong habits by using scientifically proven steps of behavior change and habit formation.
Have you ever felt overwhelmed at work? The pressures, the deadlines, the endless to-do list? That tension and chaotic feeling can happen to all of us, and it's a normal human reaction! It can
be positive and keep us alert for those long workdays on our feet or at the desk. But it becomes a problem when the pressures continue without any periods of relaxation or relief.
In this interactive training, participants will learn how to find calm during a chaotic workday. This training will focus on relaxation, emotional well-being and movement strategies that can be easily implemented into any busy day.
Sleep and self-care are two of the first things to go when we are faced with busy, challenging, or changing times. Long work hours and skipped vacation time take away from our need to rest,
reset and rejuvenate. In this relaxation-driven training, discover the research behind the importance of sleep and why we must practice self-care. Learn how to implement strategies for your environment, your mind, and
your body to build a clear mind and energy boost for your workdays.
Our physical, mental, and emotional well-being matter more now than ever before. Gain control of your whole health through the learning of science-backed research and resources. Discover
how to achieve work-life balance with an emphasis on nutritious eating, exercise, sleep, and emotional well-being. Take care of your whole health and you will realize the benefits of stress reduction, reduced illness,
increased work productivity, and even a positive mindset.
Fundamental Skills for Managers is to ensure that new and seasoned managers feel confident and competent in this role that requires a unique set of skills to manage
and lead others effectively.
Once a manager is no longer the “new manager,” it’s time for them to learn the tools of the trade, which can take years to learn on their own. This workshop is full of real-world techniques managers can use to smooth out challenging solutions and work with their team in a thoughtful and intentional way.
A vision helps employees personally attach themselves to their role and purpose in the organization. Creating a vision your team can understand and relate to leads to
better employee retention, performance, and productivity. This course walks through creative thinking processes to help you create a vision that inspires your team.
Creating a Culture of Accountability is for Leaders, managers, and team members “on their way up” who are interested in learning how to inspire, encourage, and ask for
and get accountability in others. In this workshop, you’ll gain skills necessary to drive accountability and hold others accountable in a solution-focused respectful way.
Using interactive, engaging, tool-based exercises, this workshop will help you develop the leadership competencies that every woman needs in order to achieve
professional and personal success.
Develop Executive Presence is a leadership workshop with the aim for participants to identify what leadership looks like to them, practice elements of executive presence,
explore four mistakes that can damage executive presence, and develop a strategy for overcoming these obstacles.
Many people who are strong in operations are less comfortable with the ambiguity of strategy. People who avoid ambiguity will avoid strategy-setting discussions. This workshop provides tools to help you become an innovator, a persuasive player, and a champion of strategic change.
Through interactive practice sessions, you can close the gap between where you are now and where you want to be. The intention of this seminar is not to train participants to be strategic planners for organizations, however. Rather, the focus is on helping you to develop a strategic mindset so that you can add value and inspire risk-taking and innovation on your team. Developing a strategic mindset will also help prepare you for taking higher levels of responsibility in your organization over time.
Learn to prioritize projects among the changing and competing demands on your time. You will also gain an understanding of how your current workplace requires you to constantly retool to work strategically instead of working harder. This course will help you to focus on key practices for managing your time effectively. You will learn practical tools that can help you to better align your daily activities to accomplish your goals.
In this workshop, you'll define emotional intelligence and find out how to cultivate it personally as well as recognize and encourage it at work. Learn tools to increase your self-awareness, become more confident, improve your communication, stay in control, and stop letting negative emotions derail your success.
Perhaps no topic has garnered more curiosity in recent years than how to build influence in an organization. Master influencers move beyond their position on the org chart and collaborate across departmental lines to get things done. Influence Without Authority explores this topic by examining styles, behaviors and techniques that will help you grow your influence and deepen your relationships.
Fascinating research reveals that having a growth mindset is the most highly correlated factor in success—higher than intelligence, education, and talent. In this workshop, we investigate the fascinating research around a growth mindset and learn proven methods of acquiring one.
"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."
In this workshop, you will explore a variety of negotiation styles while thinking about their strategic advantages and disadvantages. You'll develop your ability to persuade and influence your colleagues with diplomacy and tact.
Project Management 101 focuses primarily on how to begin a project and ensure that you have everything you need, including a charter and a viable stakeholder management process. In
this Project Management 101 workshop, we make the process, jargon, and tools of professional project managers easy for everyone to understand. After a brief overview of industry standards and PMI (the Project
Management Institute), you will experiment with various activities in order to learn what makes a project successful.
In PM 102: Project Planning – Create the Plan, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them to work for your benefit. This workshop will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.
In this workshop, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path
methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them
to work for your benefit. This workshop will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.
Project Management for the Rest of Us is for anyone who does project work, collaborates with project management professionals, or is considering entering the field. Workshop topics are aligned with the Project Management Institute’s (PMI) globally-accepted project management best practices. By the end of the workshop, participants will have concrete knowledge of what project management is and how to effectively plan, prioritize and manage projects and deadlines fast-paced work environments. Note: This workshop is not designed for preparation for a certification exam in project management. It is designed to increase the effectiveness of everyday project management.