Detailed Course Outline

Getting Started with Access
  • Orientation to Microsoft Access
  • Create a Simple Access Database
  • Get Help and Configure Options in Microsoft Access
Working with Table Data
  • Modify Table Data
  • Sort and Filter Records
Querying a Database
  • Create Basic Queries
  • Sort and Filter Data in a Query
  • Perform Calculations in a query
Using Forms
  • Create Basic Access Forms
  • Work with Data on Access Forms
Generating Reports
  • Create a Report
  • Add Controls to a Report
  • Enhance the Appearance of a Report
  • Prepare a Report for Print
  • Organize Report Information
  • Format Reports

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Designing a Relational Database
  • Relational Database Design
  • Create a Table
  • Create Table Relationships
Joining Tables
  • Create Query Joins
  • Relate Data Within a Table
  • Work with Subdatasheets
  • Subdatasheets
  • Subdatasheet Detection
Using Data Validation
  • Use Field Validation
  • Use Form and Record Validation
Creating Advanced Queries
  • Create Parameter Queries
  • Summarize Data
  • Create Subqueries
  • Create Action Queries
  • Create Unmatched and Duplicate Queries
Organizing a Database for Efficiency
  • Data Normalization
  • Create a Junction Table
  • Improve Table Structure
Using Advanced Reporting Techniques
  • Include Control Formatting in a Report
  • Add a Calculated Field to a Report
  • Add a Subreport to an Existing Report

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Excel Level 3 - Introduction

Build upon the skills you have attained through Access 1 and 2 to use the most advanced features of the Access application. Learn the skills you need to manage your database, increase your productivity by automating common processes, and securely make the information in your database available to other applications and colleagues who lack your level of database knowledge.

Recommended Preparation: Access 1 & 2

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Detailed Course Outline

Implementing Advanced Form Design
  • Add Controls to Forms
  • Enhance Navigation and Organization of Forms
  • Apply Conditional Formatting
Sharing Data Across Applications
  • Import Data into Access
  • Export Access Data
  • Link Tables to External Data Sources
  • Create a Mail Merge
Using Macros to Improve User Interface Design
  • Create a Macro
  • Restrict Records by Using a Condition
  • Validate Data by Using a Macro
  • Automate Data Entry by Using a Macro
Using VBA
  • Getting Started with VBA
  • Enhance Access by Using VBA
Using Advanced Database Management
  • Manage a Database
  • Determine Object Dependency
  • Document a Database
Distributing and Securing a Database
  • Splitting a Database for Multiple-User Access
  • Implement Security
  • Convert an Access Database to an ACCDE File
  • Package a Database with a Digital Signature
Managing Switchboards
  • Create a Database Switchboard
  • Modify a Database Switchboard
  • Set Start-up Options

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Excel Level 1 - Introduction

The ability to work with and analyze data is critical to the success of your organization. For decades, Microsoft Excel has been the go-to application for doing so. Begin adding it to your professional skill set with our foundational Excel course. You will learn to navigate the application confidently while creating and developing worksheets and workbooks that employ the most popular features Excel has to offer.

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Detailed Course Outline

Getting Started with Excel
  • Navigate the Excel user interface
  • Use Excel Commands
  • Create and Save a Basic Workbook
  • Enter Cell Data
  • Use Excel Help
Performing Calculations
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
Modifying a Worksheet
  • Insert, Delete and Adjust Cells, Columns Rows
  • Search for and Replace Data
  • Use Proofing and Research Tools
Formatting a Worksheet
  • Apply Text Formats
  • Apply Number Formats
  • Align Cell Contents
  • Apply Styles and Themes
  • Apply Basic Conditional Formatting
  • Create and Use Templates
Managing Workbooks
  • Manage Worksheets
  • Manage Workbook and Worksheet Views
  • Manage Workbook Properties
Printing Workbooks
  • Preview and Print a Workbook
  • Set Up the Page Layout
  • Configure Headers and Footers

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Excel Level 2 - Introduction

Building upon knowledge gained from Excel 1, our intermediate-level Excel class teaches you to control data – a skill that is a significant benefit to your organization. You will learn to analyze massive amounts of data, extract actionable information from it, and present the information clearly using more advanced features than previously covered.

Recommended Preparation: Excel 1

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Detailed Course Outline

Working with Functions
  • Work with Ranges
  • Use Specialized Functions
  • Work with Logical Functions
  • Work with Date and Time Functions
  • Work with Text Functions
Working with Lists
  • Sort Data
  • Filter Data
  • Query Data with Database Functions
  • Outline and Subtotal Data
Analyzing Data
  • Create and Modify Tables
  • Apply Intermediate Conditional Formatting
  • Apply Advanced Conditional Formatting
Visualizing Data with Charts
  • Create Charts
  • Modify and Format Charts
  • Use Advanced Chart Features
Using PivotTables and PivotCharts
  • Create a PivotTable
  • Analyze PivotTable Data
  • Present Data with PivotCharts
  • Filter Data by Using Timelines and Slicers

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Working with Multiple Worksheets and Workbooks
  • Use Links and External References
  • Use 3-D References
  • Consolidate Data
Using Lookup Functions and Formula Auditing
  • Use Lookup Functions
  • Trace Cells
  • Watch and Evaluate Formulas
Sharing and Protecting Workbooks
  • Collaborate on a Workbook
  • Protect Worksheets and Workbooks
Automatic Workbook Functionality
  • Apply Data Validation
  • Search for Invalid Data and Formulas with Errors
  • Work with Macros
Creating Sparklines and Mapping Data
  • Create Sparklines
  • Map Data
Forecasting Data
  • Determine Potential Outcomes Using Data Tables
  • Determine Potential Outcomes Using Scenarios
  • Using the Goal Seek Feature
  • Forecasting Data Trends

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Preparing Data and Creating PivotTables
  • Prepare Data
  • Create a PivotTable from a Local Data Source
  • Create a PivotTable from Multiple Data Sources
  • Create a PivotTable from an External Data Source
Analyzing Data by Using PivotTables
  • Summarize PivotTable Data
  • Organize PivotTable Data
  • Filter PivotTable Data
  • Format a PivotTable
  • Refresh and Change PivotTable Data
Working with PivotCharts
  • Create a PivotChart
  • Manipulate PivotChart Data
  • Format a PivotChart

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with OneNote
  • Navigate the OneNote Environment
  • Use Templates
  • Customize the OneNote User Interface
Adding and Formatting Notebook Content
  • Apply Formatting to OneNote Content
  • Insert Images and Audio into a Notebook
  • Add Quick Notes and Links
  • Use Drawing Tools
Embedding and Attaching Files
  • Embed Excel Spreadsheets
  • Attach Other File Types
Organizing and Searching Notebooks
  • Use Tags
  • Organize and Search Notebooks
Finalizing a Notebook
  • Proof and Print a Notebook
  • Configure Password Protection and Notebook Properties
Managing Notebook Files
  • Export Content from OneNote Notebooks
  • Back UP and Restore Notebook Content
Sending and Sharing OneNote Content
  • Send OneNote Content in Other Formats
  • Share OneNote content by using OneDrive

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with Outlook
  • Navigate the Outlook Interface
  • Work with messages
  • Access Outlook Help
Formatting Messages
  • Add Message Recipients
  • Check Spelling and Grammar
  • Format Message Content
Working with Attachments and Illustrations
  • Attach Files and Items
  • Add Illustrations to Messages
  • Manage Automatic Message Content
Customizing Message Options
  • Customize Reading Options
  • Track Messages
  • Recall and Resent Messages
Organizing Messages
  • Mark Messages
  • Organize Messages Using Folders
Managing Your Contacts
  • Create and Edit Contacts
  • View and Print Contacts
Working with the Calendar
  • View the Calendar
  • Create Appointments
  • Schedule Meetings
  • Print the Calendar
Working with Tasks and Notes
  • Create Tasks
  • Create Notes

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Modifying Messages and Setting Global Options
  • Insert Advanced Characters and Objects
  • Modify Message Settings and Options
  • Configure Global Outlook Options
  • Customize the Outlook Interface
Organizing Searching and Managing Messages
  • Group and Sort Messages
  • Filter and Manage Messages
  • Search Outlook Items
Managing Your Mailbox
  • Use the Junk E-Mail Filter to Manage Messages
  • Manage Your Mailbox
Automating Message Management
  • Use Automatic Replies
  • Use the Rules Wizard to Organize Messages
  • Create and Use Quick Steps
Working with Calendar Settings
  • Set Advanced Calendar Options
  • Create and Manage Additional Calendars
  • Manage Meeting Responses
Managing Contacts
  • Import and Export Contacts
  • Use Electronic Business Cards
  • Forward Contacts
Managing Activities by Using Tasks
  • Assign and Manage Tasks
Sharing Workspaces with Others
  • Delegate Access to Outlook Folders
  • Share Your Calendar
  • Share Your Contacts
Managing Outlook Data Files
  • Use Archiving to Manage Mailbox Size
  • Back Up Outlook Options
  • Change Data File Settings

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PowerPoint Level 1 - Introduction

Effective visual aids are a vital component of a successful presentation. Our PowerPoint 1 course introduces you to the application and the features that have made it the mainstay for creating engaging visuals for decades. Learn the skills you need to craft impressive slides to accompany the information you need to deliver.

For a complete list of course objectives, click see the detailed outline below.

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Detailed Course Outline

Getting Started with PowerPoint
  • Navigate the PowerPoint Environment
  • View and Navigate a Presentation
  • Create and Save a PowerPoint Presentation
  • Use PowerPoint Help
Developing a PowerPoint Presentation
  • Select a Presentation Type
  • Edit Text
  • Build a Presentation
Performing Advanced Text Editing Operations
  • Format Characters
  • Format Paragraphs
  • Format Text Boxes
Adding Graphical Elements to Your Presentation
  • Insert Images
  • Insert Shapes
Modifying Objects in Your Presentation
  • Edit Objects
  • Format Objects
  • Group Objects
  • Arrange Objects
  • Animate Objects
Adding Tables to Your Presentation
  • Create a Table
  • Format a Table
  • Insert a Table from Other Microsoft Office Applications
Adding Charts to Your Presentation
  • Create a Chart
  • Format a Chart
  • Insert a Chart from Microsoft Excel
Preparing to Deliver Your Presentation
  • Review your Presentation
  • Apply Transitions
  • Print Your Presentation
  • Deliver Your Presentation

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Modifying the PowerPoint Environment
  • Customize the User Interface
  • Set PowerPoint Options
Customizing Design Templates
  • Modify Slide Masters and Slide Layouts
  • Add Headers and Footers
  • Modify the Notes Master and the Handout Master
Adding SmartArt and Math Equations to a Presentation
  • Create SmartArt
  • Modify SmartArt
  • Write Math Equations
Working with Media and Animations
  • Add Audio to a Presentation
  • Add Video to a Presentation
  • Customize Animations and Transitions
Collaborating on a Presentation
  • Review a Presentation
  • Store and Share Presentations on the Web
Customizing a Slide Show
  • Annotate a Presentation
  • Set Up a Slide Show
  • Create a Custom Slide Show
  • Add Hyperlinks and Action Buttons
  • Record a Presentation
Securing and Distributing a Presentation
  • Secure a Presentation
  • Broadcast a Slide Show
  • Create a Video or a CD

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with Project
  • Identify Project Management Concepts
  • Navigate the Microsoft Project Environment
Defining a Project
  • Create a New Project Plan
  • Sort and Filter Records
Creating and Organizing Tasks
  • Add Tasks to a Project Plan
  • Import Tasks From Other Programs
  • Create a Work Breakdown Structure
  • Define Task Relationships
  • Schedule Tasks
Managing Project Plan Resources
  • Add Resources to a Project Plan
  • Create a Resource Calendar
  • Enter Costs for Resources
  • Assign Resources to a Task
  • Resolve Resource Conflicts
Finalizing a Project Plan
  • Optimize a Project Plan
  • Set a Baseline
  • Share a Project Plan

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Executing a Project
  • Enter Task Progress
  • Update Task Progress with SharePoint
  • Update Work
  • Update Costs
Monitoring Project Progress
  • View Project Progress
  • Create Custom Views
  • Add Custom Fields
  • Create a Network Diagram
  • Analyze a Project Plan
Controlling a Project Plan
  • Edit the Task List
  • Reschedule Tasks
  • Update a Baseline
Reporting on Progress
  • Format and Share a Chart View
  • View Existing Reports
  • Create Custom Reports
  • Create a Visual Report
Customizing the Application
  • Change Project Options
  • Create a Project Plan Template
  • Share Resources
  • Link Project Plans

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with Microsoft Publisher
  • Navigate the Interface
  • Customize the Publisher Interface
  • Create a Publication
Adding Content to a Publication
  • Add Text to a Publication
  • Add Pages and Picture Placeholders to a Publication
  • Control the Display of Content in Text Boxes
  • Apply Building Blocks to a Publication
  • Working with Text Boxes
Formatting Text and Paragraphs in a Publication
  • Format Text
  • Format Paragraphs
  • Apply Schemes
Managing Text in a Publication
  • Edit Text in a Publication
  • Work with Tables
  • Insert Symbols and Special Characters
Working with Graphics in a Publication
  • Insert Graphics in a Publication
  • Customize the Appearance of Pictures
Preparing a Publication for Sharing and Printing
  • Check the Design of a Publication
  • Save a Publication in Different Formats
  • Print a Publication
  • Share a Publication

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Visio 1 - Introduction

Whether designing, planning, or documenting, creating visual representations of ideas allows a team to collaborate and communicate in a way that would otherwise not be possible. Microsoft Visio has the tools to bring ideas to life. Our Visio 1 course will introduce you to the application so that you can begin to create visuals that convey what is in your mind and also look great.

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Detailed Course Outline

Getting Started with Visio
  • Perform Basic Tasks in the Visio Environment
  • Use Backstage Commands
  • Save a File
Working with Workflow Diagram Tools
  • Use Drawing Components
  • Modify a Drawing
  • Insert Callouts and Groups
Building Organization Charts
  • Create an Organization Chart Manually
  • Create Organization Charts by Using Starter Diagrams and the Organization Chart Wizard
  • Modify an Organization Chart
Designing a Floor Plan
  • Make a Basic Floor Plan
  • Model a Room Layout
Building a Cross-Functional Flowchart
  • Create a Cross-Functional Flowchart
  • Format a Cross-Functional Flowchart
Designing a Network Diagram
  • Create network Diagrams
  • Use Shape Data
  • Use Layers
Styling a Diagram
  • Modify Shape and Connector Styles
  • Apply Themes and Variants
  • Use Containers

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Designing Advanced Plans and Diagrams
  • Build Advanced Plans
  • Build Advanced Diagrams
Enhancing the Look of Drawings
  • Use 3-D Shapes
  • Work with Shape Styles
  • Define Shape Styles
  • Apply Backgrounds, Borders and Titles
Working with Custom Shapes, Stencils and Templates
  • Create Simple Custom Shapes
  • Create Custom Stencils
  • Create Custom Templates
Connecting Drawings to External Data
  • Make an Organization Chart from an Excel Spreadsheet
  • Generate a Pivot Diagram from an Excel Spreadsheet
  • Create a Gantt Chart from a Project File
  • Create a Timeline from a Project File
  • Connect a Map to an Access Database
Leveraging Development Tools
  • Create Macros
  • Modify ShapeSheets
  • Build Advanced Shapes
Sharing Drawings
  • Save and Share Drawings with OneDrive
  • Review Drawings
  • Insert Drawings into Other Office Files
  • Export Drawings
  • Print Drawings

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Word Level 1 - Introduction

A well-formatted document is easy to read and contains clear communication. Knowing how something should look is one thing, making it so is another matter. Our Word 1 course will introduce you to the Word application to work with your documents more confidently. Create and edit with the right tools to transform a page of text into a professionally formatted document.

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Detailed Course Outline

Getting Started with Word
  • Navigate in Microsoft Word
  • Create and Save Word Documents
  • Manage Your Workspace
  • Edit Documents
  • Preview and Print Documents
  • Customize the Word Environment
Formatting Text and Paragraphs
  • Apply Character Formatting
  • Control Paragraph Layout
  • Align Text Using Tabs
  • Display Text in Bulleted or Numbered Lists
  • Apply Borders and Shading
Working More Efficiently
  • Make Repetitive Edits
  • Apply Repetitive Formatting
  • Use Styles to Streamline Repetitive Formatting Tasks
Managing Lists
  • Sort a List
  • Format a List
Adding Tables
  • Insert a Table
  • Modify a Table
  • Format a Table
  • Convert Text to a Table
Inserting Graphic Objects
  • Insert Symbols and Special Characters
  • Add Images to a Document
Controlling Page Appearance
  • Apply a Page Border and Color
  • Add Headers and Footers
  • Control Page Layout
  • Add a Watermark
Preparing to Publish a Document
  • Check Spelling, Grammar, and Readability
  • Use Research Tools
  • Check Accessibility
  • Save a Document to Other Formats

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Organizing Content Using Tables and Charts
  • Sort Table Data
  • Control Cell Layout
  • Perform Calculations in a Table
  • Create a Chart
  • Add an Excel Table to a Word Document
Customizing Formats Using Styles and Themes
  • Create and Modify Text Styles
  • Create Custom List or Table Styles
  • Apply Document Themes
Inserting Content Using Quick Parts
  • Insert Building Blocks
  • Create and Modify Building Blocks
  • Insert Fields Using Quick Parts
Using Templates to Automate Document Formatting
  • Create a Document Using a Template
  • Create and Modify a Template
  • Manage Templates with the Template Organizer
Controlling the Flow of a Document
  • Control Paragraph Flow
  • Insert Section Breaks
  • Insert Columns
  • Link Text Boxes to Control Text Flow
Simplifying and Managing Long Documents
  • Insert Blank and Cover Pages
  • Insert an Index
  • Insert a Table of Contents
  • Insert an Ancillary Table
  • Manage Outlines
  • Create a Master Document
Using Mail Merge to Create Letters, Envelopes, and Labels
  • The Mail Merge Feature
  • Merge Envelopes and Labels

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Word Level 3 - Introduction

Become an advanced Word user with our Word 3 course. Building on the skills from Word 1 and 2, polish the appearance of your document and make it easier for your audience to read and navigate. Go beyond the provided options with custom elements of your own. Employ features that increase productivity and allow for collaboration while ensuring your work stays secure.

Recommended Preparation: Word 1 & 2

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Detailed Course Outline

Manipulating Images
  • Integrate Pictures and Text
  • Adjust Image Appearance
  • Insert Other Media Elements
Using Custom Graphic Elements
  • Create Text Boxes and Pull Quotes
  • Add Word Art and Other Text Effects
  • Draw Shapes
  • Create Complex Illustrations with SmartArt
Collaborating on Documents
  • Prepare a Document for Collaboration
  • Mark Up a Document
  • Review Markups
  • Merge Changes from Other Documents
Adding Document References and Links
  • Add Captions
  • Add Cross-References
  • Add Bookmarks
  • Add Hyperlinks
  • Insert Footnotes and Endnotes
  • Add Citations and Bibliography
Securing a Document
  • Suppress Information
  • Set Formatting and Editing Restrictions
  • Restrict Document Access
  • Add a Digital Signature to a Document
Using Forms to Manage Content
  • Create Forms
  • Modify Forms
Automating Repetitive Tasks with Macros
  • Automate Tasks by Using Macros
  • Create a Macro

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Getting Started with Google Sheets
  • Navigate the Google Sheets User Interface
  • Use Google Sheets Commands
  • Create, Save and Download a Basic Spreadsheet
  • Spreadsheet Settings
  • Enter Cell Data
  • Use Google Sheets’ Help
Performing Calculations
  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions
Modifying a Spreadsheet
  • Insert, Delete, and Adjust Cells, Columns and Rows
  • Search for and Replace Data
  • Use Proofing Tools
Formatting a Worksheet
  • Apply Text Formats
  • Apply Number Formats
  • Align Cell Contents
  • Apply Styles
  • Adding Borders and Colors
  • Apply Basic Conditional Formatting
  • Create and Use Templates
Printing Spreadsheets
  • Preview and Print a Spreadsheet
  • Set Up the Page Layout
Managing Workbooks
  • Manage Sheets
  • Manage Workbook and Sheet Views
  • Manage Workbook Properties

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Excel Level 2 - Introduction

Building upon knowledge gained from Sheets 1, our intermediate-level Sheets class teaches you to control data – a skill that is a significant benefit to your organization. You will learn to analyze massive amounts of data, extract actionable information from it, and present the information clearly using more advanced features than previously covered.

Recommended Preparation: Sheets 1

Book LIVE Remote Book Classroom Download PDF
$294 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Working with Functions
  • Working with Ranges
  • Use Specialized Functions
  • Work with Logical Functions
  • Work with Date & Time Functions
  • Work with Text Functions
Working with Lists
  • Sort Data
  • Filter Data
  • Query Data with Database Functions
  • Subtotal Data
Analyzing Data
  • Create and Modify Tables
  • Apply Intermediate Conditional Formatting
  • Apply Advanced Conditional Formatting
Visualizing Data with Charts
  • Create Charts
  • Modify and Format Charts
  • Use Advance (sic) Chart Features
Using Pivot Tables and Pivot Charts
  • Create a Pivot Table
  • Analyze Pivot Table Data
  • Present Data with Pivot Tables

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Google Drive
  • Navigate the Drive Interface
  • Organize Files in Drive
Gmail
  • Navigate the Gmail Interface
  • Text Formatting
  • Create Email Signatures
  • Inbox Types
  • Track messages with Read Receipts
  • Undo send
  • Create Message Templates
  • Vacation Responder
  • Mark Messages
  • Organize Messages using Labels
  • Create Message Filters
  • Manage Unwanted Messages
  • Search for Messages
Contacts
  • Create and Edit Contacts
  • Print Contact Lists
Google Tasks
  • Create To-do lists with Google Tasks
Google Keep
  • Create Notes with Google Keep
  • Manage Notes in Google Keep
Google Calendar
  • Getting Started with Google Calendar
  • Create Events
  • Manage Multiple Calendars
Chat and Spaces
  • Send instant Messages with Google Chat
  • Collaboration with Google Chat
  • Manage Conversations
  • Getting Started with Google Spaces
  • Communicate in Google Spaces
  • Collaborate in Google Spaces
  • Manage Google Spaces
Google Meet
  • Get Started with Google Meet
  • Options in Google Meet
  • Presentation Tools with Google Meet
  • Manage Meetings in Google Meet
Google Forms
  • Create a Survey
  • Sending a Survey
  • View Survey Responses

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Google Slides
  • Getting Started
  • Developing a Presentation
  • Text Editing
  • Graphical Elements
  • Modifying Objects
  • Tables and Charts
  • Audio and Visual Elements
  • Collaborative Development
  • Presenter Tools
Google Drive
  • Navigate the Drive Interface
  • Organize Files in Drive
  • View Files in Drive
  • Upload Files to Drive
Google Forms
  • Create a survey with Google Forms
Jamboard
  • Getting Started
  • Collaborating with Jamboard
Google Meet
  • Meeting Controls
  • Presenter Tools

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Google Project

Google Workspace provides a family of tools that allow for the collaboration of plans, files, schedules, and other components required to manage projects. In this Task Targeted Training, students focus on the end-to-end applications, steps, and tasks to efficciently prepare project assests, assign and track tasks, organize project plans and create and report on final project details.

Participants should have a basic understanding of Google Sheets, Slides and Gmail. This is a business solution for people who have a skill set and business understanding of project management concepts.

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Detailed Course Outline

Set up your project
  • Create an email group
  • Create a team chat space
  • Create a team or project calendar
  • Set up regular check-in meetings
  • Create a team website
Store Project Files
  • Create a project folder
  • Find and move existing project files
  • Create a template for meeting notes
  • Attach project files to meetings
Create a project plan
  • Create a project plan and add tasks
  • Add task descriptions
  • Add list options
  • Add progress trackers
  • Get notifications
Share project files
  • Share the project folder
  • Share project files for review
Manage a project
  • Get status updates on tasks
  • Change project timelines
  • Notify team members of changes
  • Finalize share files
  • Create an end-of-project report

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Google Docs
  • Getting Started
  • Formatting Text and Paragraphs
  • Working more Efficiently
  • Working with Tables
  • Working with Objects
  • Page Setup
  • Preparing to Publish
  • Collaborating with Google Docs
Google Drive
  • Navigate the Drive Interface
  • Organize Files in Drive
  • View Files in Drive
  • Upload Files to Drive
Sites
  • Create a site
  • Update and format a site
  • Collaborate on Sites
  • Publish a site
Blogger
  • Create a blog
  • Create Pages
  • Create Posts
  • Comments

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

COLLABORATION & TEAMWORK

Detailed Course Outline

Course Outline
  • What is conflict?
  • Perceived threats
  • Using conflict analysis to choose your behavior
  • The 4 steps to responding to conflict
  • How to reformulate your position
  • Compromise or collaborate
  • Own your actions
Outcomes
  • Understand the root causes of conflict
  • Ask questions to analyze the conflict
  • Follow a four-step process to respond to conflict

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Understand the relationship between difficult behaviors and values. Understanding this relationship can help you explore steps for success when working with the ten most common difficult archetypes in the workplace. When difficult behavior leads to conflict, prepare to respond by establishing a healthy environment and follow our guide to switch from debate to dialogue.

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Detailed Course Outline

"Diagnosing" difficult archetypes
  • Exploring ten archetypes of difficult behavior
  • Understanding steps for success
  • Impact of values on difficult behavior
Prepare to respond to difficult archetypes
Shift from Debate to Dialogue
  • Mindset of Inquiry
  • Open-ended questions
  • Paraphrase
  • Recommend
Case Studies
Outcomes
  • Explore the ten most common archetypes of difficult behavior
  • Analyze the relationship between values and difficult behavior
  • Prepare to respond to conflict by establishing a healthy environment
  • Learn to switch from debate to dialogue

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Communication

PM 102

The ability to write simply and specifically is a powerful skill that will improve your effectiveness no matter the reason you’re writing. In this workshop participants will explore the rules of excellent business writing and learn how to incorporate these rules into their daily communication. Participants will discover how to write for the reader in order to maximize the readability of their writing while also learning to error-proof their writing to avoid judgment.


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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • Writing for your audience
  • Exploring your reason for writing
  • How to write effectively and empathetically
  • Checking the tone
  • Proofreading and editing
Outcomes
  • The challenges of digital communication and business writing
  • Learnit’s WRITE model for clear and effective business writing
  • Tips to improve your email efficiency and etiquette

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

While there are basic business writing rules that apply to every situation, some situations require special adjustments. In this workshop, participants will learn practical tools for writing well in the most common situations. Topics covered include how to overcome writer’s block, how to filter your thoughts into only what you should say, and how to organize ideas for the greatest impact.


Book LIVE Remote Book Classroom Download PDF
$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • AThree techniques to overcome writer’s block
  • A 5-step process for writing formal emails
  • Write emails for those who scan
  • Explore two frameworks for writing to persuade and influence
  • The 3P’s of progress reporting
  • Write reviews that engage and motivate
Outcomes
  • Overcoming writer’s block
  • Frameworks for daily communication
  • Write to persuade and influence
  • Reporting clearly and effectively

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Every person in an organization initiates difficult conversations from time to time, whether about policies, performance, expectations, or boundaries. Preserving good relationships in the midst of those conversations can be difficult without specific tools to help you navigate the complexities. This course equips you with those tools and enables you to keep positive, helpful relationship with your colleagues, even when a difficult circumstance arises.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • Empathy in the workforce
  • Four components for developing empathy
  • 6 skills to active listening
  • Perspective-taking and understanding others’ point of view
  • Three steps for coaching
Outcomes
  • Use empathy and curiosity to build relationships
  • Actively listen to gain trust and understand deeper needs
  • Pivot toward shared-interest solutions

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Learn to effectively communicate information and ideas in a professional setting, with or without preparation. Not every opportunity to speak is a presentation. What about meetings, water cooler conversations, interviews? There are a host of situations where your ability to verbally present information or ideas in a clear, compelling and concise manner will be called upon. This class is designed to help you handle those situations professionally and skillfully.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • Plan your communications in advance using Aim-Compose-Deliver
  • Practice composing messages that are easily and fully grasped
  • PREP framework for composing clear, concise messages on the fly
  • Which channel when guidelines
  • Deliver your message with confidence
Outcomes
  • Use empathy and curiosity to build relationships
  • Actively listen to gain trust and understand deeper needs
  • Pivot toward shared-interest solutions

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Learn to be a better listener with a clear, actionable process to really hear what others have to say and give others the experience of feeling heard. You will gain an understanding of the current state of your listening skills and clarity on where to improve. The class is very interactive with lots of practice opportunities and designed to help you immediately improve.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Active Listening
  • Self-assessment
  • Why listening is hard
  • 3-step model to be a great, active listener
  • In-session practice
Reflective Listening
  • The one thing you can do to make sure you always listen
  • What is reflective Listening
  • Paraphrasing
  • Clarifying and diagnostic questions
  • Giving others the experience of feeling heard
Outcomes
  • Hone your ability to deeply listen with our 3-step active listening model
  • Learn a surefire way to listen every time
  • Reliably give others the experience of feeling heard

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Intro to the 4 Styles
  • Self-assessment
  • All 4 styles in detail, with examples
  • Practice: learn to speak and listen with an opposite style
Application of Learning
  • Avoiding mimicry
  • Active listening to gain understanding
  • 5 Steps to Communication Hygiene
  • Role-play: Apply the 5 Steps of Communication Hygiene
Outcomes
  • Learn and navigate the 4 main communication styles
  • Identify natural accommodation patterns and transcend them
  • Reduce the friction and frustration that happens when differing communication styles interact
  • Learn a 5-step process for navigating between any combination of communication styles

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

We believe stories are an essential tool for business because stories are how people make sense of the world. If you want others to remember what you say, to care about your ideas, and to act on them then this class will be a good fit for you. Our Storytelling for Business course takes storytelling beyond the confines of once-upon-a-time stories to include metaphors, analogies and everyday information sharing. This is our most interactive class. In it, you will learn to apply the four key story elements to a variety of business situations including at least one of your own.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • Explore your own, unique business storytelling needs
  • Learn the four key story elements
  • Sequentially build your storytelling skills by practicing each one in small group breakouts
  • Discover the difference between just-for-fun social stories and business stories
  • Learn to apply situation-problem-solution frameworks to your everyday business communication
  • Practice developing metaphors and analogies
  • Apply the lessons learned to your own situation by developing a business story you can immediately use
Outcomes
  • Learn the four key story elements
  • Practice applying each one in a series of scaffolded, small group breakouts
  • Broaden your application of story elements to include situation-problem-solution frameworks, metaphors and analogies
  • Leave with a fully developed story, analogy or SPS framework that you build for yourself and can immediately apply

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Communicating Across Borders will help you better communicate, collaborate, and work together within a multicultural organization. One of the keys to doing this effectively is to recognize and understand the differences between cultures, including how different cultures build trust, ways they communicate, and how they lead and make decisions. Once familiar with these differences, we look at ways to adapt our approach to create strong, effective, and lasting, working relationships.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • A model to help communicate and collaborate across borders
  • Characteristics that can help distinguish between cultures
  • The importance of looking at characteristics from multiple viewpoints
  • How to navigate and appreciate our cultural differences and commonalities
  • Learning how to adapt to the tendencies and preferences of others
Outcomes
  • Apply a 3-step model to better communicate and collaborate across borders
  • Recognize and understand the different ways cultures communicate and collaborate
  • Look at characteristics from multiple viewpoints to further understand the people we work with
  • Learn how to navigate and appreciate our cultural differences to improve our ability to communicate and collaborate
  • Appreciate and embrace our cultural diversity to bring a collective strength

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Customer Experience

PM 101

Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer. Working through those situations requires solid skills in meeting your client where they are and bringing them into alignment with how you can reasonably serve their needs and still deliver a high-quality experience. The skills in this course can help you proactively uncover your client’s deeper needs and work toward favorable solutions for you both.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline:
  • Exploring value proposition
  • Keys to empathetic conversations
  • Understanding win/win
  • Feel-Felt-Found: Handling objections and resistance
  • Structured persuasion
  • The power of “I recommend”
  • How to say no without gaining a reputation
Outcomes:
  • Use curiosity and attunement to identify with the client
  • Validate their situation and recommend solutions based on your experience
  • Make your ask again with structured persuasion

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Decision Making & Problem Solving

PM 102

Critical thinking is an essential skill but one that is severely challenged by today’s heavy workloads and time constraints, leading us to frequently engage in rushed, impulsive, even irrational behavior. In this workshop, participants will learn how to minimize the cognitive biases and logical fallacies we susceptible to when evaluating claims, making decisions or solving problems.


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Detailed Course Outline

Outline
  • How critical thinking helps your thinking get better
  • How to quickly check your thinking in real-world situations
  • How to develop a mindset so you’ll think critically when it matters
  • How emotions block thinking and what you can do about it
Outcomes
  • Assess your own personal biases
  • Evaluate the claims of others
  • Improved decision making
  • Arrive at rational solutions to problems

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outline:
  • What is creative problem solving?
  • How do you know if you need a creative solution?
  • 5P’s: Questions to reframe the problem
  • Apply Divergent Thinking
  • Choose a solution by creating an idea matrix
  • Implement and communicate a creative solution successfully
Outcomes:
  • Learn to think creatively in each step of the problem-solving process.
  • Learn the simple four-step problem solving process.
  • Learn to reframe problems.
  • Learn to expand possibilities and narrow options with divergent and convergent thinking tools.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Strategic thinking is all about seeing the bigger picture. In this workshop, participants will discover how to adopt the mindset of a strategic thinker by gaining a wider perspective to take on challenges and obstacles. While not a workshop designed to help you develop a specific business strategy, the tools and frameworks explored in this course will allow you to build skills to analyze and challenge the status quo, foster a more competitive mindset, and thrive through challenges.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline:
  • What is strategic thinking?
  • Four applications of strategic thinking
  • Mental models to support your strategic thinking
  • The strategic thinking toolkit
Outcomes:
  • Define and explore what strategic thinking is
  • Attributes of strategic thinking
  • Toolkit for Strategic Thinking

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outline:
  • Introduction to decision-making challenges
  • Balance the scales
  • DECIDE decision-making model
  • Optimal Stopping
  • Delayed Intuition Matrix
  • Take a BEAT decision-making model
  • Leave with action items and a plan for better, quick, in-the-moment decision-making habits
Outcomes:
  • Understand the risks of biased, instinctual decision-making
  • Introduce how to rebalance the scales for both clear-eyed deliberation and human intuition
  • Learn the four decision-making models
  • Begin the habit-changing process for making better, quick, in-the-moment decisions

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Distributed Workforce

Detailed Course Outline

Outline:
  • Five components of emotional intelligence
  • The impact of social cues
  • Social presence in hybrid situations
  • Communication considerations
  • Case study: EI in a Hybrid Workplace
Outcomes:
  • Understand how technology affects emotional awareness
  • Build and manage relationships in hybrid situations
  • Be aware of common pitfalls in tech communication spaces

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Diversity, Equity & Inclusion

PM 101

Participants leave this training with practical approaches to identify hidden/implicit biases, notice the impact of unconscious bias on others, and expand their capability to disrupt behaviors and actions that exclude verses include people. In the process, people rewire their thinking and adopt new operating frameworks. They gain awareness, skills, and practices to prevent problems, and even become champions for Diversity, Equity, and Inclusion.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline:
  • Creating Brave Space for Challenging Conversations
  • Unconscious Bias: from Neuroscience to Real-life
  • Understanding & Identifying Microaggressions
  • Subtle Acts of Exclusion: A New Approach to Interrupting Microaggressions
  • Actions to Stop, Start & Continue
Outcomes:
  • Participants will leave this learning session with new practical approaches to identify and disrupt Subtle Acts of Exclusion (i.e., microaggressions) in real time.
  • Learn how biases unwittingly impact the actions/conversations that occur in your organization.
  • Learn immediate actions you can take that will leave people with an authentic experience of being included.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Inclusive Leadership: A Hands-on Approach to Empowering Diversity and Belonging at Work engages participants in cutting-edge theory and practices of leading groups of heterogenous people at work – people who are diverse in character or content – all while respecting their uniqueness in an empathetic, bias-free way.

Participants will leave this learning session with new practical approaches to expand their capacity to lead themselves and others with an authentic experience of inclusion and belonging for all.

Book LIVE Remote Book Classroom Download PDF
$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Getting Connected Exercise
Inclusion as a Mindset
  • The Impact of Exclusion
  • The Practice of Inclusion
  • Pop-quiz: How Inclusive Are You?
Actions to Stop, Start & Continue
  • 7 Acts of Inclusive Leadership
  • Applying this to Your Team
Outcomes:
  • You will discover how inclusive you are in your current role.
  • You will discover the warning-signs and unintended consequences of failing to create and foster environments of belonging and inclusion in your organization.
  • You will learn immediate actions you can take that will leave people with an authentic experience of being included.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Allyship: Being an Advocate for All moves participants from thinking about one to acting for all. Our Allyship learning session prepares people in your organization to intervene in situations where they spot non-inclusive behaviour, such as hearing a colleague unconsciously stating a bias in a meeting or observing someone being constantly interrupted. This training equips you to act confidentially and Ally with confidence, not only for colleagues who are from underrepresented groups, but for your entire organization.

Participants will leave this learning session with practical approaches to work in solidarity with people from groups in which they do not belong. By doing so, people will expand their capability to disrupt behaviours and actions that exclude vs. include others.

Book LIVE Remote Book Classroom Download PDF
$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Brave Space vs. Safe Space
The Four Agreements to having Courageous Conversations
Allyship: what it is and what it isn’t
  • Why Allyship in the 1st Place?
  • Journey vs. Destination
  • The Business Case for Inclusion
  • The Allyship Model: For One, Some & All
  • The Empathy Triangle
Moving into Action (application of this training back at work)
  • The Empathy Triangle
  • Allyship Questions before Engaging
  • The Power of Research
Outcomes:
  • You will discover and practice the 3 Stages of Growth for Effective Allies Model.
  • You will discover immediate actions you can take that will leave people with an authentic experience of being included

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Health & Wellness

PM 101

Did you know that science has shown that you can rewire your brain to be more positive just by thinking positive thoughts? Positive thinking helps prevent and control anxiety even during the most worrying of times. This training will uncover the power of a positive mindset and provide practical strategies for beginning your journey to a more positive you.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

What is Anxiety?
  • The brains response to anxiety
  • Unpack how anxiety occurs
  • Anxiety in the workplace
Retrain the Brain
  • Identify and stop thinking traps
Positive Thinking
  • Find a place of calm – So we can think clearly.
  • Change or Reframe our thoughts – To find more positive thoughts.
  • Create a new experience – To replace the old one.
Outcomes:
  • Discover the power of positive thinking.
  • Learn innovative and creative ways to manage anxiety when worry and stress are apparent.
  • Explore your worry patterns and learn how to start an action plan to build your positive mindset.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Sleep and self-care are two of the first things to go when we are faced with busy, challenging, or changing times. Long work hours and skipped vacation time take away from our need to rest, reset and rejuvenate. In this relaxation-driven training, discover the research behind the importance of sleep and why we must practice self-care. Learn how to implement strategies for your environment, your mind, and your body to build a clear mind and energy boost for your workdays.


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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Sleep Importance
  • The ugly side of sleep deprivation
Sleep Protocols
  • Light and dark sleep cycles
  • How to apply most current science sleep advice
  • Learn ways to prioritize your daily self-care and put into action new sleep habits.
Self-care methods
  • The importance of looking after you
  • How to take action and implement self-care strategies immediately
Outcomes
  • Gain an understanding of sleep patterns, sleep interruptions, and best sleep practices.
  • Take part in self-discovery activities to analyze your sleep and self-care strategies.
  • Learn ways to prioritize your daily self-care and put into action new sleep habits.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Our physical, mental, and emotional well-being matter more now than ever before. Gain control of your whole health through the learning of science-backed research and resources. Discover how to achieve work-life balance with an emphasis on nutritious eating, exercise, sleep, and emotional well-being. Take care of your whole health and you will realize the benefits of stress reduction, reduced illness, increased work productivity, and even a positive mindset.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • Definition and personal exploration of whole health
  • Why does it matter?
  • The science of whole health
  • Four pillar exploration: emotional wellbeing, physical activity, nutrition, sleep patterns
Outcomes
  • Investigate what whole health means and its importance in your work-life balance.
  • Learn the science basics behind exercise, nutrition, sleep, and emotional well-being.
  • Apply the workshop principles to approach lifestyle changes that focus on your whole health.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

People Leader

PM 101

In this workshop, participants will learn how to maximize their first 100 days as a new manager by establishing trust. Whether they’re new to a team, new to the organization, or transitioning from being a peer to managing the team, establishing trust from the beginning is cornerstone to their success. This course will prepare them for the handoff as they learn ways to build trusting relationships, empower team members, avoid micromanagement, turn empathy into action, and ultimately establish a new team culture.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Course Outline
  • Ways to build trust in your first 100 days
  • How to empower your team
  • Turning empathy into action
  • Practice using tools to help you succeed as a new manager
  • Make the team your own—establishing yourself as the leader
Outcomes
  • Facilitate a smooth transition by building trust in your first 100 days
  • Get the best out of your team by empowering them
  • Understand what motivates team members to lead and support them effectively
  • Demonstrate your competence by taking action on what’s most meaningful to your team
  • Gain loyalty by being honest and approachable

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outline:
  • Defining Visions
  • Design thinking process for creating a vision
  • Metaphorical thinking
  • Intuitive thinking
  • Motivators for vision writing
Outcomes:
  • Understand what a vision is and who it’s for
  • Use creative thinking techniques to draft a vision
  • Consider how to apply the vision for specific direct reports

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 101

From 2020-2022, companies around the world moved work from central spaces into all variations of remote situations. Employees and leadership teams adapted as best they could, and work continued among a wide array of personal and professional circumstances.

As the world now moves into a new era where hybrid teams are the next normal, there is a need to reflect and put best practices in place. This workshop explores how people leaders can prepare to lead their teams effectively as hybrid arrangements become the working standard.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline:
  • Discover and learn to overcome the three major challenges of working with a hybrid team
  • Assess proximity bias in a hybrid setting and create an action plan to address your bias
  • Learn how to strengthen collaboration practices in the hybrid world
  • Build new protocols for your hybrid meetings
Outcomes:
  • Self-awareness around proximity bias
  • Tools for shaping hybrid communication and collaboration
  • How-to protocol for hybrid meetings

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

This science-backed workshop explores the nuts-and-bolts of performance management with a focus on defining, planning and supervising goals that hit the sweet spot of challenging and doable (eustress). Participants will also learn frameworks for conducting effective performance reviews. Together with our other courses on managing teams such as Coaching for Managers and Giving and Receiving Feedback, this class rounds out a holistic approach to managing teams for performance and development.


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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Course Outline
  • 5 goals of effective performance management
  • Exploring the performance management cycle
  • Three steps for setting direction
  • Writing goals that are clear, fair and relevant
  • Managing execution and resisting micromanaging
  • Writing effective performance reviews
  • Three components of performance review conversations
Outcomes
  • Identify the performance management cycle, and the part employees, managers, and organizations play in that cycle.
  • Discover how to set direction and write effective goals
  • Develop skills in managing goal execution
  • Learn how to write performance reviews and facilitate performance review conversations

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

This workshop explores some of the more challenging situations managers face in performance management. These challenges include how to deal with an employee who is underperforming, how to handle conflict between members of your team, and how to hire and fire someone on your team. These topics aren’t always fun or easy, but we are confident that preparing for these situations will help develop a holistic approach to managing teams for performance and development.


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Detailed Course Outline

Outline:
  • Understanding performance
  • How to have course correction conversations
  • How to create an effective PIP
  • Mediation in three steps
  • Leading your team through change with honesty, credibility, clarity, and hope
Outcomes:
  • What to do when a direct report is underperforming
  • Mediating conflict on your team
  • Leading your team through change

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Course Outline
  • Managing vs Coaching
  • 4 styles of coaching
  • Pre-requisites for a coaching mindset
  • OARS
  • Situational Coaching Model: A series of suggested questions
  • When to ask vs When to tell
  • Incorporating coaching into a workday
  • Preparing for common coaching problems
Outcomes
  • Understand the benefits of promoting a coaching culture within your organization and team
  • Develop the pre-requisites for a coaching mindset
  • Apply a series of suggested questions to any coaching situation
  • Learn how to support your employee the best by knowing when to ask and when to tell

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Giving and Receiving Feedback is a foundational course geared towards managers that covers the basics of a subject many people find difficult. Participants explore a systems approach rooted in allyship to giving and receiving feedback that is flexible and holistic. Our approach is still grounded in observable, situational details but takes giving and receiving feedback a step farther, resulting in unique and authentic feedback that is more likely to be heard, understood, embraced and acted upon.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Course Outline
  • Define and prioritize Allyship
  • Intro to the FOR-A Model for giving impactful feedback
  • Define & Refine: a model for refining the 4 steps of FOR-A
  • Applying the models to provide thoughtful, authentic, and impactful feedback
  • Intro to the Lean in Practice for receiving feedback well
  • How giving and receiving feedback work together like a circuit
Outcomes
  • Define and prioritize allyship when giving feedback
  • Learn and practice our FOR-A feedback model through the lens of situational understanding
  • Learn to “lean into” receiving feedback from a growth perspective
  • Use the circuitry of giving and receiving feedback to enhance your approach

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

In this workshop, participants will learn how to leverage the power of psychological safety to run more effective, productive and high performing meetings. Participants begin with an assessment of the current state of their meetings which can be mapped onto the six core components of psychologically safe meetings. Participants will leave with a thorough understanding of our meeting framework leading to greater levels of inclusion, interaction, engagement, and productivity.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

What is psychological safety?
Assess your meetings for psychological safety
6 components of a psychologically safe meeting, including:
  • Establishing what type of meeting this will be
  • Strategically reduce meeting size while promoting inclusion
  • Set the tone for a high performing meeting
  • Agendas, time management, and roles for predictability
  • Collect inclusive contributions while staying on track
  • Use feedback for continuous improvement and collective engagement
How power, privilege, and access impact a meeting
Outcomes
  • Learn what psychological safety is and how it relates to meetings
  • Assess your meetings for psychological safety
  • Apply 6 components to run a psychologically safe meeting
  • Discover how power, privilege, and access can impact a meeting

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Trust is an essential component of leadership that can be challenging to build and easy to lose. We’ve built this class around six key traits of trust, the THREAD model: together, honest, resourceful, empowering, approachable, and dependable. In this course, you will discover where you need to grow and which traits to develop. You will learn actionable steps for becoming a more trustworthy leader. And you learn what to watch out for when applying these key traits.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Current outlook on trust
  • Global trust is down
  • You can always do better
THREAD
  • Together
  • Honest
  • Resourceful
  • Empowering
  • Approachable
  • Dependable
Domains of trust
  • Competence
  • Authenticity
  • Empathy
Final thoughts
  • Building trust cannot be done silently
  • Waves of trust
Outcomes:
  • Trust is something you keep building
  • THREAD trust throughout your team
  • Balance the three trust domains

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

While middle managers are one of the most populous roles within many organizations, research indicates these leaders often describe themselves as lost, torn between multiple forces, isolated, and thus, lonely. In this workshop, participants will take a deep dive into the experience of loneliness and isolation of middle managers. Participants will gain insight in organizational and interpersonal challenges middle managers face and create an individualized toolkit of practical solutions and actionable mindsets to navigate their own experience of loneliness.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Who are middle managers
Common challenges faced by middle managers
  • Organizational challenges
  • Interpersonal challenges
Actionable mindsets and practical solutions
  • Creating relationships and networks
  • Curating meaning and purpose
  • Engaging in self-care
Outcomes:
  • Explore organizational challenges faced by middle managers
  • Explore interpersonal challenges faced by middle managers
  • Learn practical solutions to navigate loneliness
  • Apply actionable mindsets to curate meaning and purpose

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Teams with motivated employees are highly adaptable, exude positivity, and demonstrate higher levels of performance and productivity. This workshop takes team leaders through the process of reflecting on how their attitudes and beliefs shape employee motivation. It then guides leaders through a four-part plan with clear strategic and practical actions they can take to create a work environment optimized for sustainable motivation. Motivation isn't something you can do to or for others. But you can create optimal conditions for motivation which is what this class is all about.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Why we need motivated employees
How to build team motivation
  • Provide clarity to your employees
  • Assess your management style
  • Reduce dissatisfaction and maximize satisfaction
  • Make team motivation personal
Show appreciation to your team
A leader’s impact on team motivation
Outcomes
  • Why we need motivated employees
  • Four components to create an optimal workplace environment for sustainable motivation
  • The impact of showing motivation for your team
  • Why transferring optimism to your team matters

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Personal Development

PM 101

Learn to prioritize projects among the changing and competing demands on your time. You will also gain an understanding of how your current workplace requires you to constantly retool to work strategically instead of working harder. This course will help you to focus on key practices for managing your time effectively. You will learn practical tools that can help you to better plan and execute all that you must accomplish on any given day.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Time Awareness
  • Efficiency vs Effectiveness
  • Pareto Principle
  • Energy Peaks and Valleys
  • Sunk Cost Fallacy
Regulating Your Time
  • REP Plan
  • The Planning Fallacy
  • Calendar Blocking
Outcomes
  • Increasing our awareness of time
  • 4 concepts to think realistically about time
  • Improving our regulation of time
  • Prioritize using the REP plan and calendar blocking

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 101

So, you’ve learned to plan your day by optimizing your schedule. You’ve blocked your calendar to accurately reflect the time you actually need to complete tasks. You’ve matched the different types of work you do with your energy peaks and valleys. Yet it is still a challenge to manage your time because the realities of the modern workplace will conspire to distract you. This course will help you maintain focus and stay on track. You will learn practical tools that can help you to better align your daily activities to accomplish your goals.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

What gets in our way?
  • Multitasking is a myth
  • Flow State
Controlling your distractions
  • Pomodoro technique
  • How to say “no” professionally
How to navigate shifting priorities
  • Reactive vs Proactive Time
  • Distinguishing urgent vs important
  • 2-minute rule
Outcomes
  • What gets in our way?
  • Finding our flow
  • Ways to shut down distractions
  • How to navigate shifting priorities

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

In this workshop, participants will gain a finer understanding of what emotional intelligence is and how it develops. The course is built on three EQ pillars: self-awareness, self-regulation and self-improvement. The course draws from the latest research and trends in emotional intelligence, topics like interoception and emotional granularity. By the end, participants will leave with enhanced levels of understanding about their own emotional experience and how to navigate that experience within the context of their everyday work and life situations.


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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

EQ Pillars
  • Self-Awareness
  • Self-Regulations
  • Self-Improvement
Introception
Emotional Granularity

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

In this workshop, participants will learn how to use emotional intelligence to understand, connect, and work with others more effectively. The course is built on two emotional intelligence pillars: Empathy and Relationship Management. The course draws from the latest research and trends in emotional intelligence, including topics like emotion scientist and attunement. By the end of the workshop, participants will leave with enhanced levels of understanding about the emotional experiences of others and how to connect and manage relationships in the workplace and in their personal lives.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline:
  • A model to build emotional intelligence for others
  • Emotion scientist vs. emotion judge
  • How to build empathy
  • Ways to connect and work effectively with others
  • A communication model to help build connection with others
Outcomes:
  • Understand the two key components of social awareness
  • Learn to perceive the emotions of others
  • Understand how to interpret and find meaning behind those emotions
  • Learn ways to build trust and earn respect to work with others effectively
  • Identify our unconscious biases and learn ways to minimize or reduce them

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 101

Managing up creates a healthy, productive relationship with your manager and moves your development forward. Relationships can be particularly challenging in the hybrid workplace where your interactions with managers may be more limited. Intentionally managing up using key practices makes both your job and your manager’s job easier and more collaborative, whenever and wherever you may be working.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline:
  • Three keys to managing up
  • Social styles model
  • Establishing feedback norms
  • The ABCs of meeting to manage Up
  • Know the ROPES: Planning an agenda during advanced preparation
  • Navigating difficult situations
Outcomes:
  • Understanding what managing up is and how it works
  • Communicating with your manager using best practices
  • Collaborative problem solving for accountability and consensus
  • Developing plans to document and share continuous feedback

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Perhaps no topic has garnered more interest in recent years than how to build influence in an organization. This is especially true for those who work in flatter, matrixed organizations where getting work done often depends on the support of others. Influencing Without Authority will show you a clear, actionable model for growing your influence, deepening your relationships, and getting more done.


Book LIVE Remote Book Classroom Download PDF
$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • Explore the difference between influence and authority
  • Learn why influence is important in the workplace
  • Discover Learnit’s Advantage/Relationship Matrix
  • Learn how to build and manage relationships
  • Make your ask advantageous
  • Use emotion/logic and push/pull to communicate your objective
  • 4 methods to influence
  • Kairos, timing is everything
Outcomes
  • Examine and practice Learnit’s Advantage/Relationship Matrix
  • Communicate your objective using a balance of logic and emotion
  • Learn how and when to time your request

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Growth vs. Fixed Mindset
  • How a fixed mindset holds you back
How to achieve a growth mindset
  • Three attitude changes
  • Four action/behavior changes
Myths and Misconceptions of Growth Mindset
  • Growth mindset is more than just a positive attitude
Applying Growth Mindset through a lens of self-efficacy
  • Determine if using a growth mindset is advantageous
Outcomes:
  • How does a growth mindset benefit me?
  • Practical applications of a growth mindset.
  • What gets in the way of utilizing a growth mindset?
  • Identify when it is advantageous to use a growth mindset.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Collaborative Negotiations and Relationships
Introduction
  • Negotiator’s Bill of Rights
  • Positive Relationships and Social Styles
Collaborative Negotiation Basics
  • Definition
  • Four Foundational Objectives
  • Preparation
  • Planning Tool
Holistic Negotiation Strategies
  • Three-Tier Holistic Negotiation
  • Relationship Method
  • Building Relationship with Boss: Tools
  • Ways to Ruin the Negotiation
  • Personal Method
  • Tangible and Intangible
  • Win-Win
Module 2: Negotiate Competitively for the Best Terms
Build an Argument to Persuade and Influence
  • Negotiate with Persuasion
Competitive Negotiation Strategies
  • Opening Offer
  • Seven Rules for Competitive Negotiations
  • Deadlines & Bargaining
  • Successful Group Negotiations
  • Opponent’s Tactics
  • Ten Tips
Outcomes
  • Understand the importance of negotiation in everyday interactions to encourage more use of it
  • Engage in amicable negotiations that mind the relationships between the parties and maintain trust
  • Methodically prepare for any negotiation whether individually or in group
  • Learn how to handle heavy-handed tactics in adversarial negotiations

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Changing a work habit can be challenging. It takes self-exploration, practice, and motivation to stay on track. This workshop dives into an easy-to-adopt process of habit formation through a work-focused lens. Participants will revitalize their work routines by exploring the behaviors they want to change and the triggers behind making and breaking habits. Through interactive and self-reflection-driven training, participants will learn how to easily create and stick to healthy work habits by using scientifically proven steps of behavior change and habit formation.


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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

What is a habit?
  • Habit versus behavior
  • Habit Identity
The Process of Habit Formation
  • Identify the habit
  • Investigate the habit
  • Stage of change
  • Transtheoretical model of behavior change
  • Motivational Interviewing
  • PBO plan – Prompt Behavior Outcome
  • Take action
Outcomes
  • Discover the science behind behavior change and the psychological process that occurs when we go through or stop a behavior change.
  • Learn about and reflect on obstacles that get in the way of changing behavior and the solutions to excel in your role.
  • Experience motivational interviewing by participating in a guided self-reflection activity to discover your motivations for change.
  • Create a plan to make new habits and break the old ones!

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outline
  • Learn a 3-step model to help you experience a fulfilling and meaningful career trajectory
  • Plot your career path using a ladder, lateral or lattice model
  • Learn which competencies are most important for director-level roles
  • Learn how coaching can help you become a more effective leader
  • Understand how your personal brand can help you advance your career and achieve your goals.
Outcomes
  • Accurately assess where your career is today
  • Understand what’s most important to you in your professional career
  • Activate the competencies most essential for leadership roles
  • Develop your personal brand to help you achieve your goals

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Course Outline
  • Origins of Chaotic Work Environments
  • 3 choices for dealing with chaos
  • The positive side of chaos
  • Circles of control
  • How to respond when manipulated or provoked
  • Befriend and challenge response
  • Intuition for decision making
Outcomes
  • Analyze the origins and effects of chaotic work environments
  • Explore 3 choices to deal with chaos
  • How to respond when something is out of your control
  • Learn to make decisions under pressure

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Project Management & Change Management

PM 101

Project Management 101 focuses primarily on how to begin a project and ensure that you have everything you need, including a charter and a viable stakeholder management process. In this Project Management 101 workshop, we make the process, jargon, and tools of professional project managers easy for everyone to understand. After a brief overview of industry standards and PMI (the Project Management Institute), you will experiment with various activities in order to learn what makes a project successful.

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$475 -or- 4 Tickets(click for more info!)

Detailed Course Outline

Project Management Basics
  • Project Management terms and basics
  • Project Constraints
  • Responding to Change Requests
  • Setting Clear Project Goals and Deliverables
  • Overview of PM Process Groups
  • 4 Questions to Ask at the Start of Every Project
PMI: The Industry Standard
  • The Project Management Institute (PMI)
  • PMI Certifications – Project Management Professional
  • How/Why you Might Get Certified
Stakeholder Management
  • Identify Stakeholders
  • Getting Stakeholders on Your Side
Identifying Feasibility and Project Launch
  • Preliminary Requirements Gathering
  • Realign to Solution Focus
  • Announce the Project with a Charter
Outcomes:
  • Develop a better understanding of Project Management and PM Terms
  • Techniques to deal with change requests
  • Usable structures to start a project the right way
  • How to manage stakeholders

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

In PM 102: Project Planning – Create the Plan, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them to work for your benefit. This workshop will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.


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$475 -or- 4 Tickets(click for more info!)

Detailed Course Outline

Communication Planning
  • What Information to Communicate and How to Communicate It
Project Requirements
  • Uncover Business Requirements of the Project
  • Specify Everything the Deliverables Must Do & Be Like
  • How to Discover Hidden Requirements
Building the List of Tasks
  • Create Different Types of Work Breakdowns
  • Correctly Estimating Time
Risk Planning
  • How Risk Planning Works
  • Building Mitigation and Contingency Plans
  • Distributing Risk Responsibility with Triggers
Outcomes:
  • A professional requirements document
  • Communication planning that keeps people in the loop
  • A break down of the work involved (WBS) and the schedule
  • An approach to professional risk management

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

In this workshop, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them to work for your benefit. This workshop will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.

Book LIVE Remote Book Classroom Download PDF
$475 -or- 4 Tickets(click for more info!)

Detailed Course Outline

Observe, Track, and Report
  • How to track projects and what to pay attention to
  • How to get real and honest answers when tracking
  • Observe and track a project’s progress and variances
  • Run an effective project status meeting
  • How to report clearly and concisely
Risk Management, Uncovering Issues, and Closing
  • Analyzing risk
  • How to figure out what’s going wrong when things “keep happening”
  • What to do when the final product is delivered
  • How to learn from mistakes and smooth out future projects
Outcomes:
  • Clarity on how to keep track of projects while they run
  • The ability to keep people in the loop and on track
  • Projects that run more smoothly and are less “dangerous”
  • A project team that constantly improves

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Whether you are starting a new project or currently executing an existing project, this course will help participants better understand essential information and best practices that will improve project performance. This course helps project teams align on terminology, roles & responsibilities, and provides techniques for breaking project deliverables into manageable tasks.

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$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline
  • Project and Project Management Defined
  • Project roles defined: Project Sponsor, Project Manager, Project Requestor, Project Team, Stakeholders, Subject Matter Experts
  • An introduction to Agile, Waterfall, and Hybrid Project Management Methodologies
  • Project Management Triangle: Scope, Time, Cost
  • The Five Project Phases
  • Project Objectives, Deliverables, and Requirements
  • Task Management and Creating a Task List
Outcomes
  • Understand project management terminology
  • Know how to align stakeholders to key project management roles
  • Outline project objectives, deliverables, requirements, and success metrics
  • Understand how to align on project changes using the Project Management Triangle
  • Develop a project task list to ensure ownership in creating deliverables

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outline:
  • Define what change management is
  • Explore all phases of the change management process
  • Learn the key roles and how to work effectively with each
  • Create a change management plan using the CSC Framework
  • Examine strategies for avoiding costly mistakes and the dangers of change fatigue
Outcomes
  • Understand key components of the change management process
  • Define roles and responsibilities involved in the change process
  • Engage key stakeholders to get them onboard with a change initiative
  • Create a change management plan, focused on communication, skills, and collaboration
  • Recognize and avoid costly mistakes associated with change

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

In this data-driven process improvement workshop, we focus on how to get better business results by understanding root causes of process challenges and directly addressing them using problem solving techniques. Teams are constantly asked to deliver more results with less resources, therefore we will help you shift your mindset and look for ways to work more efficiently and effectively.

Book LIVE Remote Book Classroom Download PDF
$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Objectives
  • Understand the DMAIC model and how to apply this problem-solving approach when improving processes
  • Develop a Project Charter to clarify scope in the Define phase of process improvement
  • Identify how and when to appropriately use root cause analysis (RCA) tools
  • Learn techniques to successfully execute process improvement working sessions
Outline
  • Process improvement defined
  • Reasons for evaluating and improving processes
  • An introduction to the DMAIC process improvement model: Define, Measure, Analyze, Improve, Control
  • How to create a Project Charter to support the process improvement efforts
  • Root cause analysis (RCA) tools that can be used to support the current process state: fishbone diagram, affinity diagram, pareto chart, flowchart
  • Getting the team aligned on process improvements

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

It’s easy to feel overwhelmed with the rapid changes taking place in technology, communication, and working conditions during this global pandemic. So how can you foster a positive mindset and develop strategies to stay resilient and growth-oriented? This training will give you the mental framework and tools you need to prepare for change and to maintain a growth mindset amidst challenging or uncertain times.


Book LIVE Remote Book Classroom Download PDF
$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

Outline:
  • The impact of changing times
  • Resiliency vs Grit
  • The importance of resilience
  • How to build resilience
  • Reframing your perspective with cognitive reappraisal
  • How to grip your grit
  • Grit and goal setting
Outcomes:
  • Discover your ability to keep going when things get tough.
  • Learn how to drive more success at work and home and how to stop giving up.
  • Gain an ability to bring a growth mindset to those around you.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Stress is a normal part of every day. We may think of it as only bad or distress, but we also experience eustress, a positive type of stress. This interactive workshop investigates the causes of stress at work and teaches how to differentiate between distress and eustress. Participants will first master stress management strategies by creating an action plan that mitigates or regulates their stress triggers. Participants will then learn how to optimize eustress to use it to their advantage.

Book LIVE Remote Book Classroom Download PDF
$250 -or- 2 Tickets(click for more info!)

Detailed Course Outline

What is stress?
  • Good stress, bad stress, eustress, distress
  • The stress experience
Workplace stress management
  • E.A.S.E
  • Promoting eustress
Outcomes
  • Understand the cause and experience of stress.
  • Differentiate between eustress and distress.
  • Follow an action plan to manage stress by using E.A.S.E., Learnit’s 4-step method for regulating and mitigating stress triggers.

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Sales

Detailed Course Outline

Outcomes
  • Learn the seven step framework of building effective prospecting sequences
  • Leverage omni-channel virtual prospecting
  • Be able to reach the right targets with the correct pace and cadence of touches
  • Know when prospects should be removed from a sequence
  • Craft a story of messages that connect and build upon each other, compelling prospects to engage

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outcomes
  • Learn the essentials of LinkedIn for sales professionals such as core features and tools
  • Understand the rules, etiquette, and dos and don'ts of social selling
  • Build a masterful LinkedIn profile
  • Develop a personal brand and understand why it matter in sales
  • Be able to network strategically
  • Write connection requests that are effective and sure to be accepted

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outcomes
  • Leverage the three step Prospecting Objections Turn-Around Framework
  • Be able to remain in control your calls and disrupt prospecting objections
  • Understand the science behind the fear of rejection
  • Use the Ledge Technique to overcome disruptive emotions
  • Use non-complimentary behavior to disrupt patterns and flip the script
  • Develop objection turn-around scripts and messaging that are effective

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Outcomes
  • Understand the four objectives of telephone prospecting
  • Know how to use the Five-Step Telephone Prospecting Framework reduce push-back and improve outcomes and productivity
  • Be able to create persuasive "because statements" and other messages that will increase conversions from calls to meetings
  • Leverage High-Intensity Prospecting Sprints to achieve more calls efficiently

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."