Our Access 1 class introduces you to the core concepts of simple databases and the Access application. Learn the ways data can be entered, find the information you need within it, and display it in professional reports that can be shared with others.
Extend your knowledge of relational databases with our Access 2 course. See how data relationships are formed and learn how to optimize your database. Gain exposure to more advanced techniques to locate the data you want and build reports to display it.
Recommended Preparation: Access 1
Build upon the skills you have attained through Access 1 and 2 to use the most advanced features of the Access application. Learn the skills you need to manage your database, increase your productivity by automating common processes, and securely make the information in your database available to other applications and colleagues who lack your level of database knowledge.
Recommended Preparation: Access 1 & 2
The ability to work with and analyze data is critical to the success of your organization. For decades, Microsoft Excel has been the go-to application for doing so. Begin adding it to your professional skill set with our foundational Excel course. You will learn to navigate the application confidently while creating and developing worksheets and workbooks that employ the most popular features Excel has to offer.
Building upon knowledge gained from Excel 1, our intermediate-level Excel class teaches you to control data – a skill that is a significant benefit to your organization. You will learn to analyze massive amounts of data, extract actionable information from it, and present the information clearly using more advanced features than previously covered.
Recommended Preparation: Excel 1
Become a high-level user of Excel with our Excel 3 course, utilizing the most advanced features of the application. Work in collaboration with others to deliver actionable organizational intelligence while keeping and maintaining workbooks for multiple purposes with efficiency in mind.
Recommended Preparation: Excel 1 & 2
This course is designed for students who wish to summarize and organize data in a way that can be meaningfully presented to others. This leads to data-driven business decisions that have a better chance for success for everyone involved.
Recommended Preparation: Excel 1 & 2
Learn to boost your productivity and communication with our OneNote class. Use notebooks to combine elements from across Office applications and share a variety of information easily. Learn how to organize your notebooks and search within them so you can avoid taking valuable time locating resources in the future.
In modern workplaces, we send and receive massive amounts of emails. Some require immediate attention, some require action at a later time, and some are simply cluttering your inbox. Our Outlook 1 course introduces you to the Outlook client application and the tools it offers to get yourself organized and create clear, concise communications to your colleagues.
Build on the skills you learned in Outlook 1 and increase your productivity with our Outlook 2 course. Learn new ways to let the application work for you through automation, share vital information with your team, and ensure that your information stays organized and safe using advanced features of the application.
Recommended Preparation: Outlook 1
Effective visual aids are a vital component of a successful presentation. Our PowerPoint 1 course introduces you to the application and the features that have made it the mainstay for creating engaging visuals for decades. Learn the skills you need to craft impressive slides to accompany the information you need to deliver.
For a complete list of course objectives, click see the detailed outline below.
Progress your PowerPoint skills and add eye-catching elements that keep your audience enthralled. Increase your productivity by making slides adaptable and by modifying the environment itself. Collaborate with a team to create a presentation, set it up for your specific use case, and then protect it so it can be shared securely.
Recommended Preparation: PowerPoint 1
Project 1 covers the critical knowledge and skills a project manager needs to create a project plan in Microsoft Project. This class focuses on the planning phase and will enable you to draft a project plan.
Project 2 covers the advanced knowledge and skills a project manager needs in Microsoft Project during the execution, monitoring, and controlling phases. This course will enable you to manage a project on time, within budget, and according to scope.
A well-crafted publication does more than convey information- it grabs the reader’s attention. Our Publisher course will help you learn to use the tools available in the application to create the professional appearance you are striving to achieve with your publication, whether it’s a newsletter, a flyer, or a webpage.
Whether designing, planning, or documenting, creating visual representations of ideas allows a team to collaborate and communicate in a way that would otherwise not be possible. Microsoft Visio has the tools to bring ideas to life. Our Visio 1 course will introduce you to the application so that you can begin to create visuals that convey what is in your mind and also look great.
Take your Visio skills to the next level with our Visio 2 course. Learn techniques to create more advanced visuals with a truly professional appearance and share them with colleagues and customers. Go beyond the built-in offerings by creating original elements and simplify the process to increase your productivity.
Recommended Preparation: Visio 1
A well-formatted document is easy to read and contains clear communication. Knowing how something should look is one thing, making it so is another matter. Our Word 1 course will introduce you to the Word application to work with your documents more confidently. Create and edit with the right tools to transform a page of text into a professionally formatted document.
Continue to develop your skills as an author and editor with our Word 2 course. Organize and work with longer, more complex documents and the text and visuals within them. Learn to simplify laborious processes by using tools and features that you may not have known existed.
Recommended Preparation: Word 1
Become an advanced Word user with our Word 3 course. Building on the skills from Word 1 and 2, polish the appearance of your document and make it easier for your audience to read and navigate. Go beyond the provided options with custom elements of your own. Employ features that increase productivity and allow for collaboration while ensuring your work stays secure.
Recommended Preparation: Word 1 & 2
The ability to work with and analyze data is critical to the success of your organization – and Google Sheets is a solution to do just that. Begin adding it to your professional skill set with Sheets 1. You will learn to navigate the application confidently while creating and developing spreadsheets that employ the most popular features Sheets has to offer.
Building upon knowledge gained from Sheets 1, our intermediate-level Sheets class teaches you to control data – a skill that is a significant benefit to your organization. You will learn to analyze massive amounts of data, extract actionable information from it, and present the information clearly using more advanced features than previously covered.
Recommended Preparation: Sheets 1
Google Workspace provides a family of tools that allow you to engage people and deliver information in a variety of ways. In this Task Targeted Training students focus on the applications, tools, and steps to: send email, send instant messages, conduct video conferences, gather feedback with surveys, and manage productivity.
Google Workspace provides a family of tools that allow you to build engaging multimedia presentations. In this Task Targeted Training students focus on the applications, tools, and steps to: develop purposeful and attractive visual aids, deliver engaging and interactive presentations, and collaborate in real-time to prepare a presentation
Google Workspace provides a family of tools that allow for the collaboration of
plans, files, schedules, and other components required to manage projects. In this Task Targeted Training, students focus on the end-to-end applications, steps, and tasks to efficciently prepare project assests, assign and track tasks, organize project plans and create and report on final project details.
Participants should have a basic understanding of Google Sheets, Slides and Gmail. This is a business solution for people who have a skill set and business understanding of project management concepts.
Google Workspace provides a family of tools that allow you to build robust and professional documents. In this Task Targeted Training, students focus on the applications, tools, and steps to: create and share word documents, build multimedia websites, and publish regular updates through a blog.
COLLABORATION & TEAMWORK
Learn to recognize when a situation has turned from a simple disagreement into a conflict
by understanding the root cause of conflict and the role threat-response plays. Temper
your own reactions in a heated moment with a conflict analysis framework. Work toward
positive-sum outcomes with a 4-step process for managing your responses and offers.
Understand the relationship between difficult behaviors and values.
Understanding this relationship can help you explore steps for success when
working with the ten most common difficult archetypes in the workplace.
When difficult behavior leads to conflict, prepare to respond by establishing a
healthy environment and follow our guide to switch from debate to dialogue.
Great ideas don’t announce themselves. They need a champion, someone to present them in a clear, compelling, and memorable way. That’s what this series of workshops is designed to do. Whether it’s a keynote address, pitch or status update, this series of workshops and coaching sessions will help you bring your presentation to life. Topics covered include:
This workshop covers a complete process–from the beginning, middle, and end of your presentation–for identifying what to keep, what to leave out, and how to shape your remaining content for the greatest impact.
This workshop teaches you how to use your body, voice and eyes to enhance engagement and understanding.
Confidence and Q&A
This workshop will help you stand in front of any audience with greater poise and confidence as well as give you the tools to handle even the toughest of questions.
Small Group Coaching
Because the skills learned during this series must be practiced, we’ve designed this series to include at least one small group coaching session with feedback from your instructor and each other.
The ability to write simply and specifically is a powerful skill that will improve your effectiveness no matter the reason you’re writing. In this workshop participants will explore the rules of excellent business writing and learn how to incorporate these rules into their daily communication. Participants will discover how to write for the reader in order to maximize the readability of their writing while also learning to error-proof their writing to avoid judgment.
While there are basic business writing rules that apply to every situation, some situations require special adjustments. In this workshop, participants will learn practical tools for writing well in the most common situations. Topics covered include how to overcome writer’s block, how to filter your thoughts into only what you should say, and how to organize ideas for the greatest impact.
Every person in an organization initiates difficult conversations from time to time, whether about policies, performance, expectations, or boundaries. Preserving good relationships in the midst of those conversations can be difficult without specific tools to help you navigate the complexities. This course equips you with those tools and enables you to keep positive, helpful relationship with your colleagues, even when a difficult circumstance arises.
Learn to effectively communicate information and ideas in a professional setting, with or without preparation. Not every opportunity to speak is a presentation. What about meetings, water cooler conversations, interviews? There are a host of situations where your ability to verbally present information or ideas in a clear, compelling and concise manner will be called upon. This class is designed to help you handle those situations professionally and skillfully.
Learn to be a better listener with a clear, actionable process to really hear what others have to say and give others the experience of feeling heard. You will gain an understanding of the current state of your listening skills and clarity on where to improve. The class is very interactive with lots of practice opportunities and designed to help you immediately improve.
This is a practice-oriented workshop designed to help learners navigate the 4 most common communication styles in the workplace. It teaches learners to find value, build rapport, and create communication harmony with those they might find difficult to understand.
We believe stories are an essential tool for business because stories are how people make sense of the world. If you want others to remember what you say, to care about your ideas, and to act on them then this class will be a good fit for you. Our Storytelling for Business course takes storytelling beyond the confines of once-upon-a-time stories to include metaphors, analogies and everyday information sharing. This is our most interactive class. In it, you will learn to apply the four key story elements to a variety of business situations including at least one of your own.
Communicating Across Borders will help you better communicate, collaborate, and work together within a multicultural organization. One of the keys to doing this effectively is to recognize and understand the differences between cultures, including how different cultures build trust, ways they communicate, and how they lead and make decisions. Once familiar with these differences, we look at ways to adapt our approach to create strong, effective, and lasting, working relationships.
Maintaining strong client relationships can be challenging when what
a client requests is beyond the scope of what you are able to offer. Working through those
situations requires solid skills in meeting your client where they are and bringing them into
alignment with how you can reasonably serve their needs and still deliver a high-quality
experience. The skills in this course can help you proactively uncover your client’s deeper needs
and work toward favorable solutions for you both.
Decision Making & Problem Solving
Critical thinking is an essential skill but one that is severely challenged by today’s heavy workloads and time constraints, leading us to frequently engage in rushed, impulsive, even irrational behavior. In this workshop, participants will learn how to minimize the cognitive biases and logical fallacies we susceptible to when evaluating claims, making decisions or solving problems.
Creative solutions sound appealing, but how do you know if they’re right for you? This workshop teaches you how to decide if you need a creative solution to your problem and offers several strategies for how to use creative thinking in the problem-solving process, ensuring that you get an innovative, unique and successful solution!
Strategic thinking is all about seeing the bigger picture. In this workshop, participants will discover how to adopt the mindset of a strategic thinker by gaining a wider perspective to take on challenges and obstacles. While not a workshop designed to help you develop a specific business strategy, the tools and frameworks explored in this course will allow you to build skills to analyze and challenge the status quo, foster a more competitive mindset, and thrive through challenges.
This course is designed around a handful of common decision-making challenges leaders face, such as personnel and strategy. It provides tangible frameworks beyond the usual sort and sift, pros and cons, or just follow your gut. How to choose between a variety of uncertain or ambiguous outcomes is the question this course will help you navigate.
Technology has forever altered the way we relate to each other – and how we maintain relationships. Research continues to investigate how our emotional intelligence has changed as we’ve
embraced more digital spaces. In this course, we will explore the research and discuss tools to keep you and your colleagues emotionally aware.
Diversity, Equity & Inclusion
Unconscious Bias: An Innovative Approach to Inclusion is designed to provide participants with a hands-on experience of Nobel Prize-winning author Daniel Kahneman’s research on fast and slow thinking when dealing with complex social issues at work. Our innovative approach empowers people to act and lead in uncomfortable situations with expanded levels of confidence and empathy.
Managing Microaggression Training: Removing Subtle Acts of Exclusion at Work illuminates the blind-spots and understated actions that individuals, often unknowingly, take that can leave others with an experience of feeling excluded or “not heard”. Left unchecked, microaggressions negatively impact an organization’s culture, disrupts individual/team performance and ultimately obstructs leaders’ capacity to achieve promised business results.
Participants will leave this learning session with new practical approaches to identify and disrupt Subtle Acts of Exclusion in real time.
Inclusive Leadership: A Hands-on Approach to Empowering Diversity and Belonging at Work engages participants in cutting-edge theory and practices of leading groups of
heterogenous people at
work – people who are diverse in character or content – all while respecting their uniqueness in an empathetic, bias-free way.
Participants will leave this learning session with new practical approaches to expand their capacity to lead themselves and others with an authentic experience of inclusion and belonging for all.
Allyship: Being an Advocate for All moves participants from thinking about one to acting for all. Our Allyship learning session prepares people in your organization to intervene in
situations where they spot non-inclusive behaviour, such as hearing a colleague unconsciously stating a bias in a meeting or observing someone being constantly interrupted. This training equips you to act confidentially and
Ally with confidence, not only for colleagues who are from underrepresented groups, but for your entire organization.
Participants will leave this learning session with practical approaches to work in solidarity with people from groups in which they do not belong. By doing so, people will expand their capability to disrupt behaviours and actions that exclude vs. include others.
Health & Wellness
Did you know that science has shown that you can rewire your brain to be more positive just by thinking positive thoughts? Positive thinking helps prevent and control anxiety even during the most worrying of times. This training will uncover the power of a positive mindset and provide practical strategies for beginning your journey to a more positive you.
Sleep and self-care are two of the first things to go when we are faced with busy, challenging, or changing times. Long work hours and skipped vacation time take away from our need to rest,
reset and rejuvenate. In this relaxation-driven training, discover the research behind the importance of sleep and why we must practice self-care. Learn how to implement strategies for your environment, your mind, and
your body to build a clear mind and energy boost for your workdays.
Our physical, mental, and emotional well-being matter more now than ever before. Gain control of your whole health through the learning of science-backed research and resources. Discover
how to achieve work-life balance with an emphasis on nutritious eating, exercise, sleep, and emotional well-being. Take care of your whole health and you will realize the benefits of stress reduction, reduced illness,
increased work productivity, and even a positive mindset.
In this workshop, participants will learn how to maximize their first 100 days as a new manager by establishing trust. Whether they’re new to a team, new to the organization, or transitioning from being a peer to managing the team, establishing trust from the beginning is cornerstone to their success. This course will prepare them for the handoff as they learn ways to build trusting relationships, empower team members, avoid micromanagement, turn empathy into action, and ultimately establish a new team culture.
A vision helps employees personally attach themselves to their role and purpose in the organization. Creating a vision your team can understand and relate to leads to
better employee retention, performance, and productivity. This course walks through creative thinking processes to help you create a vision that inspires your team.
The future of work is flexible. As work arrangements continue to evolve, it is essential for leaders to adapt their leadership styles to meet the changes needs of their teams. This course is designed to help leaders effectively lead teams that work in a remote, hybrid, or flexible working environment. Leaders will learn how to overcome challenges related to communication, collaboration, and engagement while also supporting flexibility, productivity, and connectivity.
This science-backed workshop explores the nuts-and-bolts of performance management with a focus on defining, planning and supervising goals that hit the sweet spot of challenging and doable (eustress). Participants will also learn frameworks for conducting effective performance reviews. Together with our other courses on managing teams such as Coaching for Managers and Giving and Receiving Feedback, this class rounds out a holistic approach to managing teams for performance and development.
This workshop explores some of the more challenging situations managers face in performance management. These challenges include how to deal with an employee who is underperforming, how to handle conflict between members of your team, and how to hire and fire someone on your team. These topics aren’t always fun or easy, but we are confident that preparing for these situations will help develop a holistic approach to managing teams for performance and development.
Coaching is a future-focused question-centric process leaders use to support growth and hold people accountable. Coaching revolves around listening, asking questions, and leading people to solve their own problems. This course focuses on situational coaching in which managers and leaders informally incorporate coaching throughout a typical workday.
Giving and Receiving Feedback is a foundational course geared towards managers that covers the basics of a subject many people find difficult. Participants explore a systems approach rooted in allyship to giving and receiving feedback that is flexible and holistic. Our approach is still grounded in observable, situational details but takes giving and receiving feedback a step farther, resulting in unique and authentic feedback that is more likely to be heard, understood, embraced and acted upon.
In this workshop, participants will learn how to leverage the power of psychological safety to run more effective, productive and high performing meetings. Participants begin with an assessment of the current state of their meetings which can be mapped onto the six core components of psychologically safe meetings. Participants will leave with a thorough understanding of our meeting framework leading to greater levels of inclusion, interaction, engagement, and productivity.
Trust is an essential component of leadership that can be challenging to build and easy to lose. We’ve built this class around six key traits of trust, the THREAD model: together, honest, resourceful, empowering, approachable, and dependable. In this course, you will discover where you need to grow and which traits to develop. You will learn actionable steps for becoming a more trustworthy leader. And you learn what to watch out for when applying these key traits.
While middle managers are one of the most populous roles within many organizations, research indicates these leaders often describe themselves as lost, torn between multiple forces, isolated, and thus, lonely. In this workshop, participants will take a deep dive into the experience of loneliness and isolation of middle managers. Participants will gain insight in organizational and interpersonal challenges middle managers face and create an individualized toolkit of practical solutions and actionable mindsets to navigate their own experience of loneliness.
Teams with motivated employees are highly adaptable, exude positivity, and demonstrate higher levels of performance and productivity. This workshop takes team leaders through the process of reflecting on how their attitudes and beliefs shape employee motivation. It then guides leaders through a four-part plan with clear strategic and practical actions they can take to create a work environment optimized for sustainable motivation. Motivation isn't something you can do to or for others. But you can create optimal conditions for motivation which is what this class is all about.
Learn to prioritize projects among the changing and competing demands on your time. You will also gain an understanding of how your current workplace requires you to constantly retool to work strategically instead of working harder. This course will help you to focus on key practices for managing your time effectively. You will learn practical tools that can help you to better plan and execute all that you must accomplish on any given day.
So, you’ve learned to plan your day by optimizing your schedule. You’ve blocked your calendar to accurately reflect the time you actually need to complete tasks. You’ve matched the different types of work you do with your energy peaks and valleys. Yet it is still a challenge to manage your time because the realities of the modern workplace will conspire to distract you. This course will help you maintain focus and stay on track. You will learn practical tools that can help you to better align your daily activities to accomplish your goals.
In this workshop, participants will gain a finer understanding of what emotional intelligence is and how it develops. The course is built on three EQ pillars: self-awareness, self-regulation and self-improvement. The course draws from the latest research and trends in emotional intelligence, topics like interoception and emotional granularity. By the end, participants will leave with enhanced levels of understanding about their own emotional experience and how to navigate that experience within the context of their everyday work and life situations.
In this workshop, participants will learn how to use emotional intelligence to understand, connect, and work with others more effectively. The course is built on two emotional intelligence pillars: Empathy and Relationship Management. The course draws from the latest research and trends in emotional intelligence, including topics like emotion scientist and attunement. By the end of the workshop, participants will leave with enhanced levels of understanding about the emotional experiences of others and how to connect and manage relationships in the workplace and in their personal lives.
Managing up creates a healthy, productive relationship with your manager and moves your development forward. Relationships can be particularly challenging in the hybrid workplace where your interactions with managers may be more limited. Intentionally managing up using key practices makes both your job and your manager’s job easier and more collaborative, whenever and wherever you may be working.
Perhaps no topic has garnered more interest in recent years than how to build influence in an organization. This is especially true for those who work in flatter, matrixed organizations where getting work done often depends on the support of others. Influencing Without Authority will show you a clear, actionable model for growing your influence, deepening your relationships, and getting more done.
Fascinating research reveals that having a growth mindset is the most highly correlated factor in success - higher than intelligence, education, and talent. In this workshop, we investigate both how and when to implement a growth mindset.
No matter your role or leadership level, negotiation is an everyday workplace occurrence that can leave a sour taste with lasting consequences. In this workshop, you will deepen your negotiation skills to help you achieve positive-sum outcomes for everyone involved, allowing you to maintain trust and strong relationships with colleagues, clients and vendors.
Changing a work habit can be challenging. It takes self-exploration, practice, and motivation to stay on track. This workshop dives into an easy-to-adopt process of habit formation through a work-focused lens. Participants will revitalize their work routines by exploring the behaviors they want to change and the triggers behind making and breaking habits. Through interactive and self-reflection-driven training, participants will learn how to easily create and stick to healthy work habits by using scientifically proven steps of behavior change and habit formation.
Progressing from manager to director is a significant leap that requires a new set of skills. In this workshop, we begin by examining where your career is today and where you want it to be. Next, we look at ways to get you there, including introducing competencies essential for all leaders, coaching to unlock your full potential, and personal branding.
This workshop will teach you how to turn disorder into challenges that you can face. You will learn how to manage the areas of life you can control and rely on your expert intuition to make decisions during chaotic moments.
Stress is a normal part of every day. We may think of it as only bad or distress, but we also experience eustress, a positive type of stress. This interactive workshop investigates the causes of stress at work and teaches how to differentiate between distress and eustress. Participants will first master stress management strategies by creating an action plan that mitigates or regulates their stress triggers. Participants will then learn how to optimize eustress to use it to their advantage.
Project Management & Change Management
Project Management 101 focuses primarily on how to begin a project and ensure that you have everything you need, including a charter and a viable stakeholder management process. In
this Project Management 101 workshop, we make the process, jargon, and tools of professional project managers easy for everyone to understand. After a brief overview of industry standards and PMI (the Project
Management Institute), you will experiment with various activities in order to learn what makes a project successful.
In PM 102: Project Planning – Create the Plan, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them to work for your benefit. This workshop will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.
In this workshop, continue digging into the mechanics of planning in order to ensure that your next project is a success. You will also learn to use critical path
methodology to predict how long a project will take and discover what to do when faced with unexpected delays. Experiment with the tools that are used by experts in this field and modify them
to work for your benefit. This workshop will teach you to build a communication plan and schedule with a work-breakdown structure while keeping effort, duration, and resources in mind.
Whether you are starting a new project or currently executing an existing project, this course will help participants better understand essential information and best practices that will improve project performance. This course helps project teams align on terminology, roles & responsibilities, and provides techniques for breaking project deliverables into manageable tasks.
Employees are constantly experiencing change at work. Whether you are planning for a forthcoming change initiative or currently executing one, this course will introduce essential information and best practices that will improve adoption. The goal with change management is to help employees successfully and smoothly transition from a current state to an ideal future state.
In this data-driven process improvement workshop, we focus on how to get better business results by understanding root causes of process challenges and directly addressing them using problem solving techniques. Teams are constantly asked to deliver more results with less resources, therefore we will help you shift your mindset and look for ways to work more efficiently and effectively.
It’s easy to feel overwhelmed with the rapid changes taking place in technology, communication, and working conditions during this global pandemic. So how can you foster a positive mindset
and develop strategies to stay resilient and growth-oriented? This training will give you the mental framework and tools you need to prepare for change and to maintain a growth mindset amidst challenging or uncertain
In order to improve the statistical probability that sellers engage prospects at the right time, through the right channel, at the right time, effective prospecting sequencing is key. In this workshop, learners will go through the seven steps of building and executing a successful multi-touch prospecting sequence.
Gain foundational tools, tactics, techniques, and skills for leveraging LinkedIn to prospect, network, build referrals, develop personal branding, and more.
In this workshop learners will uncover a powerful three step framework for overcoming prospecting objections, conquer their fear of rejection, and how to handle any kind of objection they may face.
Discover how to leverage the phone for outbound prospecting by efficiently engaging and making connections with prospects, qualifying those prospects, setting meetings, and moving directly into selling conversations.