Learn to recognize when a situation has turned from a simple disagreement into a conflict
by understanding the root cause of conflict and the role threat-response plays. Temper
your own reactions in a heated moment with a conflict analysis framework. Work toward
positive-sum outcomes with a 4-step process for managing your responses and offers.
"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."
Understand the relationship between difficult behaviors and values.
Understanding this relationship can help you explore steps for success when
working with the ten most common difficult archetypes in the workplace.
When difficult behavior leads to conflict, prepare to respond by establishing a
healthy environment and follow our guide to switch from debate to dialogue.
"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."
Three Class DiscountThe Training to YOU Three Class Discount is a terrific way for an individual to purchase multiple classes for a discount. Whether you are looking for a series of classes like Excel 1, 2 & 3 or a variety of classes such as Google Sheets, Docs and Slides the Three Class Discount is the way to go!
State of Arizona employees are eligible for an additional discount.
We are now providing a custom-made registration portal for each organization that purchases 50+ training tickets. These portals allow supervisors and employees to schedule training easily and information workflows keep everyone in the loop.
Class Ratings
4.9 stars from 1984 reviewers:
