• Live Instruction

• Hands-on, Guided Activities

• LIVE Remote or Classroom Delivery

What’s Included

  • Small class sizes
  • Certificate of course completion


Detailed Course Outline

Module 1:Lead Collaborative Teams
Understand Collaboration
  • Collaboration, Definition & Statistics
  • Should We Collaborate?
How to Put Together a High-Performing Team
  • 4 Steps to Putting Together the Team
  • Defining Goals & Outcomes
  • Determining Roles & Responsibilities
  • Removing Obstacles
Module 2: Communicate Effectively for Collaboration
Collaborative Communication
  • Statistics
  • Decision-Making Cycle to Get Buy-In
  • Selling Idea in 4 steps
  • Active Listening
  • Paraphrasing
Communicating Without Defensiveness
  • Roots of Defensiveness
  • Disagreeing Constructively
Leading Good Meetings
  • Attributes of Good Meetings
  • Understand the virtue of collaborative teams & know when and how to collaborate
  • Assemble and lead a high-functioning team for a more positive dynamic & better business result
  • Communicate effectively to encourage collaboration, buy-in and trust
  • Navigate defensiveness and express disagreements skillfully and constructively

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Module 1: Make Relationship Building Part of Your Job Description
Effective Work Relationships
  • Behaviors that build and damage relationships
  • Work Relationship Assessment
Communications, Perceptions and Relationship-Building
  • The Body Language of Listening
  • Mirroring to Build Rapport
  • Paraphrasing to Confirm Understanding
  • Questioning Techniques to Find Out More
Module 2: Solve Conflict Though Communication
Relational Communication & Listening
  • Identify Dominant Communication style
  • Sharpen verbal and non-verbal behaviors & skills
  • Feedback and Questioning for better understanding
  • Interpersonal Needs Assessment
Address Change and Conflict
  • Assess personal Conflict Resolution Style
  • Interpretation and Application
  • Assertive Communication Script
  • Conflict Resolution Plan
  • Consciously adopt positive relationship-building behaviors and avoid destructive ones
  • Understand the role of personal bias, assumptions, and world views, and mitigate their effect on relationship-building
  • Use advanced relational communication skills to better uncover and understand others’ needs
  • Address conflict assertively and professionally to keep the relationship intact

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Conflict Management: Secrets of a Conflict Manager is for anyone who wants to get better at managing and navigating conflict. Conflict is stressful and difficult to control, especially when emotions are high. In this workshop, you’ll learn the secrets that professional conflict managers use to de-escalate, get to the heart of the issue, communicate understanding, and solve issues.

Detailed Course Outline

Module 1: Understanding and Working with Conflict
Understanding Conflict Management
  • What Is Conflict Management?
  • The Cost of Conflict
  • Perceived Threat: Types of Workplace Threats
  • 4 Standard Conflict Management Styles, and Why They Don’t Work
  • The Interest-Based Relational Approach
  • Language that Encourages Conflict
  • Cultural Differences in Conflict
Beginning the Conflict Management Process
  • Setting Ground Rules
  • Gather Information
  • Questions to Find Out More
  • “Pocket Question” for When You’re Out of Questions
Module 2: Turning Conflict into Successful Resolutions
Confirming Your Understanding
  • The Paraphrasing Sandwich
  • Tool: Offering Your Opinion
Reaching a Solution
  • Elements of a Solution
  • Getting Agreement on the Conflict
  • Brainstorm Possible Solutions
  • The 3 elements of a successful resolution
  • Negotiate a Resolution
  • A clear understanding of what really causes conflict
  • A process for digging into conflict to get at root causes
  • A process that results in strong win-win resolutions
  • Ways to confirm your understanding of the conflict

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Course Outline
  • What is conflict?
  • Perceived threats
  • Using conflict analysis to choose your behavior
  • The 4 steps to responding to conflict
  • How to reformulate your position
  • Compromise or collaborate
  • Own your actions
  • Understand the root causes of conflict
  • Ask questions to analyze the conflict
  • Follow a four-step process to respond to conflict

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

Understand the relationship between difficult behaviors and values. Understanding this relationship can help you explore steps for success when working with the ten most common difficult archetypes in the workplace. When difficult behavior leads to conflict, prepare to respond by establishing a healthy environment and follow our guide to switch from debate to dialogue.

Detailed Course Outline

"Diagnosing" difficult archetypes
  • Exploring ten archetypes of difficult behavior
  • Understanding steps for success
  • Impact of values on difficult behavior
Prepare to respond to difficult archetypes
Shift from Debate to Dialogue
  • Mindset of Inquiry
  • Open-ended questions
  • Paraphrase
  • Recommend
Case Studies
  • Explore the ten most common archetypes of difficult behavior
  • Analyze the relationship between values and difficult behavior
  • Prepare to respond to conflict by establishing a healthy environment
  • Learn to switch from debate to dialogue

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Three Class Discount

Buy any three classes and receive 20% off.

The Training to YOU Three Class Discount is a terrific way for an individual to purchase multiple classes for a discount. Whether you are looking for a series of classes like Excel 1, 2 & 3 or a variety of classes such as Google Sheets, Docs and Slides the Three Class Discount is the way to go!

State of Arizona employees are eligible for an additional discount.

Training to YOU Tickets

Tickets are a great way to reduce the cost of training your team. Save up to 45% by purchasing your training in bulk.

We are now providing a custom-made registration portal for each organization that purchases 50+ training tickets. These portals allow supervisors and employees to schedule training easily and information workflows keep everyone in the loop.

Give us a call

We are happy to answer any questions you may have.

Call us

(602) 266-1500


Class Ratings
4.9 stars from 1984 reviewers:

“I learned so much in this Excel 1 course. My Instructor paced the class just right so you felt challenged but not overwhelmed (even with 264 pages). He ensured we were all engaged in the material and always allowed us an opportunity to ask any questions. He is patient and eager to help. I’m thrilled to have found this class and leaving with so much useful information. Overall one of the best instructors I’ve had! He did an amazing job!! ”

— S.G. took Excel 1

“I really enjoyed this class. My instructor has a very unique ability to convert technical terminology into plain English and makes the material so much easier to understand. My instructor was very attentive and ensured everyone was on the same page before moving on and provided assistance if we were having any difficulties.”

— A.G. took Excel 2

“Alexandre is very easy to learn from. His thorough teaching technique helps you understand the material and hold that info in your brain. I can’t wait to start applying this to my forms I use everyday! Thank you so much!”

— S.P. took Excel 1


Training to YOU is dedicated to providing the best online and in-person soft skills training classes. Find answers to some of our most frequently asked questions related to soft skills training below, or contact us should you require further assistance.

After enrolling, you will receive a confirmation email with a link to the Live Online Training sign in page. Simply click the link and enter your email address 15 minutes before class begins.

Your Live Online Training username is the email address that you used to sign up for class and at which you received the confirmation for the class. No password is required when logging in at the Live Online Training sign in page.

We use Zoom for our class virtual event platform. Click here to join a Zoom test meeting prior to class to test your system.

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