• Live Instruction

• Hands-on, Guided Activities

• LIVE Remote or Classroom Delivery

What’s Included

  • Small class sizes
  • Certificate of course completion

COMMUNICATION COURSE OUTLINES

Detailed Course Outline

Action Writing
  • Avoid Embarassment: Error Proof your Writing
  • Special Email Considerations
  • Break Writer's Block with Mind Maps
Write to Persuade and Influence
  • Communicate Feeling Through Writing
  • Discover and Communicate the Point
  • Write Fast & Sound Professional
  • Analyze Audience and Context
  • Six Steps to Persuasive Writing

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Make an Impact with PowerPoint
  • PowerPoint Resources
  • Slide Management Techniques
  • Slide Design
  • Thinking Outside the Screen
OPEN UP: Six Traits of Exceptional Presenters
Who is an Exceptional Presenter?
Keeping Audience Attention
Organization
  • Three-Step Prep
  • Building Presentation Structure
  • Planning for Obstacles & Tough Questions
  • Conducting Q&A Sessions
  • Impromptu Speaking: STARR Method
Passion
  • How to Bring Passion into Presentations
  • Uncovering Your Passion
Understand the Audience
  • Audience Analysis Tool
Engaging
  • Tricks of the Trade
  • Gestures & Posture
  • Eye Contact
  • Dynamics of Voice & Vocal Projection
Natural
  • Transitions
  • Pull and Push Transition Methods
  • Common Transition Mistakes
Live Practice
  • In-class Preparation for Final Speech
  • Feedback Questions
  • Prepare in 5 Simple Steps

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Every person in an organization initiates difficult conversations from time to time, whether about policies, performance, expectations, or boundaries. Preserving good relationships in the midst of those conversations can be difficult without specific tools to help you navigate the complexities. This course equips you with those tools and enables you to keep positive, helpful relationship with your colleagues, even when a difficult circumstance arises.

Detailed Course Outline

Outcomes
  • Use empathy and curiosity to build relationships
  • Actively listen to gain trust and understand deeper needs
  • Pivot toward shared-interest solutions

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Learn to effectively communicate information and ideas in a professional setting, with or without preparation. Not every opportunity to speak is a presentation. What about meetings, water cooler conversations, interviews? There are a host of situations where your ability to verbally present information or ideas in a clear, compelling and concise manner will be called upon. This class is designed to help you handle those situations professionally and skillfully.

Detailed Course Outline

Outline
  • Plan your communications in advance using Aim-Compose-Deliver
  • Practice composing messages that are easily and fully grasped
  • PREP framework for composing clear, concise messages on the fly
  • Which channel when guidelines
  • Deliver your message with confidence
Outcomes
  • Use empathy and curiosity to build relationships
  • Actively listen to gain trust and understand deeper needs
  • Pivot toward shared-interest solutions

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Learn to be a better listener with a clear, actionable process to really hear what others have to say and give others the experience of feeling heard. You will gain an understanding of the current state of your listening skills and clarity on where to improve. The class is very interactive with lots of practice opportunities and designed to help you immediately improve.

Detailed Course Outline

Active Listening
  • Self-assessment
  • Why listening is hard
  • 3-step model to be a great, active listener
  • In-session practice
Reflective Listening
  • The one thing you can do to make sure you always listen
  • What is reflective Listening
  • Paraphrasing
  • Clarifying and diagnostic questions
  • Giving others the experience of feeling heard
Outcomes
  • Hone your ability to deeply listen with our 3-step active listening model
  • Learn a surefire way to listen every time
  • Reliably give others the experience of feeling heard

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Intro to the 4 Styles
  • Self-assessment
  • All 4 styles in detail, with examples
  • Practice: learn to speak and listen with an opposite style
Application of Learning
  • Avoiding mimicry
  • Active listening to gain understanding
  • 5 Steps to Communication Hygiene
  • Role-play: Apply the 5 Steps of Communication Hygiene
Outcomes
  • Learn and navigate the 4 main communication styles
  • Identify natural accommodation patterns and transcend them
  • Reduce the friction and frustration that happens when differing communication styles interact
  • Learn a 5-step process for navigating between any combination of communication styles

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

We believe stories are an essential tool for business because stories are how people make sense of the world. If you want others to remember what you say, to care about your ideas, and to act on them then this class will be a good fit for you. Our Storytelling for Business course takes storytelling beyond the confines of once-upon-a-time stories to include metaphors, analogies and everyday information sharing. This is our most interactive class. In it, you will learn to apply the four key story elements to a variety of business situations including at least one of your own.

Detailed Course Outline

Outline
  • Explore your own, unique business storytelling needs
  • Learn the four key story elements
  • Sequentially build your storytelling skills by practicing each one in small group breakouts
  • Discover the difference between just-for-fun social stories and business stories
  • Learn to apply situation-problem-solution frameworks to your everyday business communication
  • Practice developing metaphors and analogies
  • Apply the lessons learned to your own situation by developing a business story you can immediately use
Outcomes
  • Learn the four key story elements
  • Practice applying each one in a series of scaffolded, small group breakouts
  • Broaden your application of story elements to include situation-problem-solution frameworks, metaphors and analogies
  • Leave with a fully developed story, analogy or SPS framework that you build for yourself and can immediately apply

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Write Fast & Sound Professional
  • Why Use a Framework?
  • Framework: Write Fast & Sound Professional
  • Using Outlook to Write Fast & Sound Professional
Special E-mail Considerations
  • Best Practices: Email
  • Suitable Subject Lines
Discover and Communicate the Point
  • Goal Oriented Writing
  • Tool: Establish Your Goals
  • Goal Oriented Writing
  • Bottom Line Your Message
  • Tool: Bottom Lining
  • Using Outlook to Create Messages
Action Plan: Tools and Takeaways from this Seminar
Outcomes
  • Use a structure to create clear and concise emails
  • Develop effective subject-lines
  • Know things to avoid in email communication
  • Apply strategies to address conflict and misunderstandings
  • Use Outlook features to cut hours of time-consuming work out of your day

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Three Class Discount

Buy any three classes and receive 20% off.

The Training to YOU Three Class Discount is a terrific way for an individual to purchase multiple classes for a discount. Whether you are looking for a series of classes like Excel 1, 2 & 3 or a variety of classes such as Google Sheets, Docs and Slides the Three Class Discount is the way to go!

State of Arizona employees are eligible for an additional discount.

Training to YOU Tickets

Tickets are a great way to reduce the cost of training your team. Save up to 45% by purchasing your training in bulk.

We are now providing a custom-made registration portal for each organization that purchases 50+ training tickets. These portals allow supervisors and employees to schedule training easily and information workflows keep everyone in the loop.

Give us a call

We are happy to answer any questions you may have.

Call us

(602) 266-1500

TRAINING TO YOU


Class Ratings
4.9 stars from 1984 reviewers:

“I learned so much in this Excel 1 course. My Instructor paced the class just right so you felt challenged but not overwhelmed (even with 264 pages). He ensured we were all engaged in the material and always allowed us an opportunity to ask any questions. He is patient and eager to help. I’m thrilled to have found this class and leaving with so much useful information. Overall one of the best instructors I’ve had! He did an amazing job!! ”

— S.G. took Excel 1

“I really enjoyed this class. My instructor has a very unique ability to convert technical terminology into plain English and makes the material so much easier to understand. My instructor was very attentive and ensured everyone was on the same page before moving on and provided assistance if we were having any difficulties.”

— A.G. took Excel 2

“Alexandre is very easy to learn from. His thorough teaching technique helps you understand the material and hold that info in your brain. I can’t wait to start applying this to my forms I use everyday! Thank you so much!”

— S.P. took Excel 1

SOFT SKILLS TRAINING FAQ

Training to YOU is dedicated to providing the best online and in-person Soft Skills training classes. Find answers to some of our most frequently asked questions related to Soft Skills training below, or contact us should you require further assistance.

After enrolling, you will receive a confirmation email with a link to the Live Online Training sign in page. Simply click the link and enter your email address 15 minutes before class begins.

Your Live Online Training username is the email address that you used to sign up for class and at which you received the confirmation for the class. No password is required when logging in at the Live Online Training sign in page.

We use Zoom for our class virtual event platform. Click here to join a Zoom test meeting prior to class to test your system.

Live Online Training works with all major browsers, including Edge, Chrome, Safari, and Firefox.