• Live Instruction

• Hands-on, Guided Activities

• LIVE Remote or Classroom Delivery

What’s Included

  • Small class sizes
  • Certificate of course completion

COMMUNICATION COURSE OUTLINES

Detailed Course Outline

Communicate with Intention
  • The Science Behind Why Communication is Complicated
  • Cultural Differences in Communication
  • Communicate Clearly to a Wide Audience
  • Real World Intentional Listening
  • The Body Language of Listening
  • Mirroring to Build Rapport
  • Paraphrasing to Confirm Understanding
  • Questioning Techniques to Find Out More
Communicate Assertively and Honorably
  • The Truth About Assertive Communication
  • How to Make it Easier to Be Assertive
  • Framing Statements for Easier Acceptance
  • Avoiding Language that Makes it Harder to Listen
  • Owning Your Mistakes
  • Appreciation vs. Recognition
  • How to Appreciate Others in a Way that Hits Home

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Explore Principles of Communication
  • Barriers to Effective Communication
  • Ten Ways to Have a Better Conversation
  • Communication Style Assessment
  • Relationship-Focused Styles
  • Task-Focused Styles
  • Application Tips for Communication Styles
  • Choose the Best Tools and Channels
  • Possible Communication Channels
Influence Peers, Managers, Subordinates, Staeholders, and Customers
  • Listening Effectiveness
  • Non-Verbal Communication
  • Communicate Without Defensiveness
  • Confront Conflicts
  • Increase Your Impact with Email
Building the List of Tasks
  • Create Different Types of Work Breakdowns
  • Correctly Estimating Time
Deliver Your Ideas More Powerfully
  • Message Organization
  • Presentation
  • Difficult Audiences

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Action Writing
  • Avoid Embarassment: Error Proof your Writing
  • Special Email Considerations
  • Break Writer's Block with Mind Maps
Write to Persuade and Influence
  • Communicate Feeling Through Writing
  • Discover and Communicate the Point
  • Write Fast & Sound Professional
  • Analyze Audience and Context
  • Six Steps to Persuasive Writing

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Make an Impact with PowerPoint
  • PowerPoint Resources
  • Slide Management Techniques
  • Slide Design
  • Thinking Outside the Screen
OPEN UP: Six Traits of Exceptional Presenters
Who is an Exceptional Presenter?
Keeping Audience Attention
Organization
  • Three-Step Prep
  • Building Presentation Structure
  • Planning for Obstacles & Tough Questions
  • Conducting Q&A Sessions
  • Impromptu Speaking: STARR Method
Passion
  • How to Bring Passion into Presentations
  • Uncovering Your Passion
Understand the Audience
  • Audience Analysis Tool
Engaging
  • Tricks of the Trade
  • Gestures & Posture
  • Eye Contact
  • Dynamics of Voice & Vocal Projection
Natural
  • Transitions
  • Pull and Push Transition Methods
  • Common Transition Mistakes
Live Practice
  • In-class Preparation for Final Speech
  • Feedback Questions
  • Prepare in 5 Simple Steps

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Detailed Course Outline

Causes of Conflict
  • Values Conflict
  • Responsive vs Resistant Way
  • Separating Person from Behavior
Conflict Analysis
  • Questions to Analyze Conflict
  • Diagnose Conflict
  • Resolution Checklist
Prepare to Respond to Conflict
  • Turn Debate into Dialogue
  • Listen, Inquire, Paraphrase, Recommend
  • Conflict Resolution Plan
Ten Types of Difficult People
  • Types & Descriptions
Diagnosing Difficult Behavior
  • Self-assessment
  • Identify Assertiveness & Motivational Objectives
  • Dealing with Each Type
  • Scenarios

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 103

Do you have people in your workplace who cause problems for everyone else? Do they create additional work for others? Conflict at work is a painful reality and a key explanation for decreased productivity and increased frustration. One point is clear: Conflict does not magically go away, and it only gets worse when ignored. In this course, you'll develop conflict resolution strategies to prevent explosive situations and learn to communicate in a way that facilitates cooperation and problem-solving without creating resistance.

Detailed Course Outline

Develop Conflict Awareness
  • Disagreement vs. Conflict
  • Causes of Conflict
  • Styles, Perceptions, Goals, Roles, Values
  • Separate Person from Behavior
  • Role of Emotional Intelligence
Manage Conflict Productively
  • Five Conflict Management Styles
  • Approach with Confidence and Objectivity
  • Conflict Script
  • Assertive Script
  • Action Plans
Prepare to Respond to Conflict
  • Advanced Listening Skills
  • Feeding Back: 4 levels
  • Flow of Communication
  • Distinguish Between Content and Feeling
  • Avoid/Attack Spectrum
Maximize Trust, Minimize Conflict
  • Nine Commandments of Fighting Fair
  • Role Plays

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM For the rest of us

Every person in an organization initiates difficult conversations from time to time, whether about policies, performance, expectations, or boundaries. Preserving good relationships in the midst of those conversations can be difficult without specific tools to help you navigate the complexities. This course equips you with those tools and enables you to keep positive, helpful relationship with your colleagues, even when a difficult circumstance arises.

Detailed Course Outline

Outcomes
  • Use empathy and curiosity to build relationships
  • Actively listen to gain trust and understand deeper needs
  • Pivot toward shared-interest solutions

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Three Class Discount

Buy any three classes and receive 20% off.

The Training to YOU Three Class Discount is a terrific way for an individual to purchase multiple classes for a discount. Whether you are looking for a series of classes like Excel 1, 2 & 3 or a variety of classes such as Google Sheets, Docs and Slides the Three Class Discount is the way to go!

State of Arizona employees are eligible for an additional discount.

Training to YOU Tickets

Tickets are a great way to reduce the cost of training your team. Save up to 45% by purchasing your training in bulk.

We are now providing a custom-made registration portal for each organization that purchases 50+ training tickets. These portals allow supervisors and employees to schedule training easily and information workflows keep everyone in the loop.

Give us a call

We are happy to answer any questions you may have.

Call us

(602) 266-1500

TRAINING TO YOU


Class Ratings
4.9 stars from 1984 reviewers:

“I learned so much in this Excel 1 course. My Instructor paced the class just right so you felt challenged but not overwhelmed (even with 264 pages). He ensured we were all engaged in the material and always allowed us an opportunity to ask any questions. He is patient and eager to help. I’m thrilled to have found this class and leaving with so much useful information. Overall one of the best instructors I’ve had! He did an amazing job!! ”

— S.G. took Excel 1

“I really enjoyed this class. My instructor has a very unique ability to convert technical terminology into plain English and makes the material so much easier to understand. My instructor was very attentive and ensured everyone was on the same page before moving on and provided assistance if we were having any difficulties.”

— A.G. took Excel 2

“Alexandre is very easy to learn from. His thorough teaching technique helps you understand the material and hold that info in your brain. I can’t wait to start applying this to my forms I use everyday! Thank you so much!”

— S.P. took Excel 1

SOFT SKILLS TRAINING FAQ

Training to YOU is dedicated to providing the best online and in-person Soft Skills training classes. Find answers to some of our most frequently asked questions related to Soft Skills training below, or contact us should you require further assistance.

After enrolling, you will receive a confirmation email with a link to the Live Online Training sign in page. Simply click the link and enter your email address 15 minutes before class begins.

Your Live Online Training username is the email address that you used to sign up for class and at which you received the confirmation for the class. No password is required when logging in at the Live Online Training sign in page.

We use Zoom for our class virtual event platform. Click here to join a Zoom test meeting prior to class to test your system.

Live Online Training works with all major browsers, including Edge, Chrome, Safari, and Firefox.