
Empowered Customer Service for External Clients
Maintaining strong client relationships can be challenging when what
a client requests is beyond the scope of what you are able to offer. Working through those
situations requires solid skills in meeting your client where they are and bringing them into
alignment with how you can reasonably serve their needs and still deliver a high-quality
experience. The skills in this course can help you proactively uncover your client’s deeper needs
and work toward favorable solutions for you both.