• Live Instruction

• Hands-on, Guided Activities

• LIVE Remote or Classroom Delivery

What’s Included

  • Small class sizes
  • Certificate of course completion

CUSTOMER EXPERIENCE COURSE OUTLINES

PM 101

Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer. Working through those situations requires solid skills in meeting your client where they are and bringing them into alignment with how you can reasonably serve their needs and still deliver a high-quality experience. The skills in this course can help you proactively uncover your client’s deeper needs and work toward favorable solutions for you both.

$250 2 Tickets

Detailed Course Outline

Outcomes:
  • Use curiosity and attunement to identify with the client
  • Validate their situation and recommend solutions based on your experience
  • Make your ask again with structured persuasion

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

PM 102

With so much competition in today’s global economy, providing exceptional customer service is no longer an option: it’s a necessity. When you treat your customers exceptionally well, your customers will become an influential marketing tool for your business. Our customer service workshop will provide you with the skills you need to handle a variety of situations and increase your productivity, efficiency, and effectiveness.

$475 4 Tickets

Detailed Course Outline

Module 1: Cultivate Engaged Customer Relationships
What Customers Wants & Why They Leave
  • Value & WOW the Customer
  • Why They Leave
  • Positive Memorable Guest Experience Model
Customer Assessment
  • Needs vs. Wants
  • Customer Engagement
Effective Listening & Questioning
  • Listening & the Appearance of Listening
  • Questioning
  • 4 Kinds of Questions
Module 2: Support Challenging Customers in Person and on the Phone
Deal with Challenging Customers
  • Turn Challenge into Cooperation
  • Competitive vs. Collaborative Language
  • Feel, Felt, Found: Overcoming Objections
  • ASAP Script for Challenging Customers
Customer Service on the Phone
  • Differences: Phone vs. In-person
  • Telephone Voice
  • Greetings & Personalized Service
  • Remembering Names
  • Closing
  • Ten Commandments of Service
Outcomes:
  • Understand customer needs and wants to deliver value and secure their engagement
  • Use skillful communication strategies to challenge into cooperative customers
  • Use scripts and tools to overcome objections and difficulty
  • Deliver the exceptional service on the phone as in person

"Our outlines are a guide to the content covered on a typical class. We may change or alter the course topics to meet the objectives of a particular class."

Three Class Discount

Buy any three classes and receive 20% off.

The Training to YOU Three Class Discount is a terrific way for an individual to purchase multiple classes for a discount. Whether you are looking for a series of classes like Excel 1, 2 & 3 or a variety of classes such as Google Sheets, Docs and Slides the Three Class Discount is the way to go!

State of Arizona employees are eligible for an additional discount.

Training to YOU Tickets

Tickets are a great way to reduce the cost of training your team. Save up to 45% by purchasing your training in bulk.

We are now providing a custom-made registration portal for each organization that purchases 50+ training tickets. These portals allow supervisors and employees to schedule training easily and information workflows keep everyone in the loop.

Give us a call

We are happy to answer any questions you may have.

Call us

(602) 266-1500

TRAINING TO YOU


Class Ratings
4.9 stars from 1984 reviewers:

“I learned so much in this Excel 1 course. My Instructor paced the class just right so you felt challenged but not overwhelmed (even with 264 pages). He ensured we were all engaged in the material and always allowed us an opportunity to ask any questions. He is patient and eager to help. I’m thrilled to have found this class and leaving with so much useful information. Overall one of the best instructors I’ve had! He did an amazing job!! ”

— S.G. took Excel 1

“I really enjoyed this class. My instructor has a very unique ability to convert technical terminology into plain English and makes the material so much easier to understand. My instructor was very attentive and ensured everyone was on the same page before moving on and provided assistance if we were having any difficulties.”

— A.G. took Excel 2

“Alexandre is very easy to learn from. His thorough teaching technique helps you understand the material and hold that info in your brain. I can’t wait to start applying this to my forms I use everyday! Thank you so much!”

— S.P. took Excel 1

EXCEL TRAINING FAQ

Training to YOU is dedicated to providing the best online and in-person Excel training classes. Find answers to some of our most frequently questions related to Excel training below, or contact us should you require further assistance.

LIVE Remote training classes can be taken anywhere you have a computer, an internet connection, dual monitors, and Zoom software.

Classroom training is taken at our facility in downtown Phoenix. Everything you need to take the class is in our classroom.  These classes are also supported by onsite technical support staff.

Instructors may or may not be present in the classroom.  A hands-on experience will be provided for each participant regardless of the location chosen.

LIVE Remote classes start the set-up process at 8:00 a.m. 

Classroom participants should arrive no by 8:15 a.m. 

Students that arrive late will be asked to reschedule. 

Instruction begins at 8:30 a.m. for both classroom and LIVE Remote delivery. 

Classes are scheduled to end at 4:30 p.m. but this may vary depending on class size and student skill level.  

All times are in MST for Phoenix, AZ where Daylight Savings Time is not observed. 

See the local time in Phoenix here for clarification. 

You will need: 

  • A stable, high-speed internet connection (wired is recommended over Wi-Fi whenever available) 
  • A PC or laptop with mouse and keyboard 
  • A second monitor (preferred) or device (screen size should be large enough to view instructor’s share) 
  • Speakers or headphones are a must and a microphone is recommended.  

Click here for full setup instructions, including links to test your system and network.  

If you do not have the resources above, consider taking your class in-person at our training center and we will provide everything you need. 

This depends on your current level of experience. Reference our Excel Tracks document here to determine the path that best suits your training needs. Most will benefit from starting at the beginning with Excel 1 which is the perfect introduction to the core concepts, terminology and navigation of the application. Before you decide to start with a course later in the series, we recommend reviewing the full list of topics covered by downloading the PDF outline for that course below the course description. 

Our instructors can travel anywhere in the United States to deliver training. Contact registration for a quote at registration@trainingtoyou.com