Deal with Conflict

$ 250.00

Information Table
Full Session 2 hours
Breaks Prescribed by Instructor

Class Duration: 2 Hours

Class Agenda

Training Session 2 Hours
Breaks Prescribed by Instructor

Focus on your conflict resolution skills to learn how you should be dealing with conflict in the workplace.

Learn to recognize when a situation has turned from a simple disagreement into a conflict by understanding the root cause of conflict and the role threat-response plays. Temper your own reactions in a heated moment with a conflict analysis framework. Work toward positive-sum outcomes with a 4-step process for managing your responses and offers.

What We’ll Explore:

  • Understand the root causes of conflict
  • Ask questions to analyze the conflict
  • Follow a four-step process to respond to conflict

Course Outline

  • What is conflict?
  • Perceived threats
  • Using conflict analysis to choose your behavior
  • The 4 steps to responding to conflict
  • How to reformulate your position
  • Compromise or collaborate
  • Own your actions

Event Details

Phone: (602)252-3955


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