Develop your active listening skills and improve communication at work.
Learn to be a better listener with a clear, actionable process to really hear what others have to say and give others the experience of feeling heard. You will gain an understanding of the current state of your listening skills and clarity on where to improve. The class is very interactive with lots of practice opportunities and designed to help you immediately improve.Â
What We’ll Explore:
- EAR listening modelÂ
- Next-level listeningÂ
- Giving others the experience of feeling heard
Course Outline
Active Listening
- Self-assessmentÂ
- Why listening is hardÂ
- 3-step model to be a great, active listenerÂ
- In-session practice
Reflective Listening
- The one thing you can do to make sure you always listen
- What is reflective Listening
- Paraphrasing
- Clarifying and diagnostic questions
- Giving others the experience of feeling heard

